Part Time Animal Services Customer Experience Representative

County of Wake, NC • Raleigh, NC

10d • $25 - $29 • Onsite

About The Position

The Wake County Animal Center provides intake, care, and adoption services for stray and homeless pets in Wake County. It also assists people surrendering pets for rehoming or humane euthanasia, people who find stray animals, and customers seeking to reclaim pets from various intake sources.

Animal Services Customer Experience Representatives are often the first people customers meet or speak with at the Center. They provide empathetic, helpful service to Wake County residents, volunteers, fosters, and rescue groups, and maintain a positive and professional attitude regardless of why a person is seeking assistance. The position also includes general animal handling and requires comfort around animals with varying degrees of friendliness.

This is a temporary, part-time position working a varying schedule of 16–20 hours per week, primarily on weekends, with weekdays possible as coverage is needed. Normal shifts are 11:30 AM–6 PM and may extend to 8:15 AM–6:30 PM. The schedule does not include holidays. The position is located at Wake County Animal Control in Raleigh, North Carolina.

Requirements

• High school diploma or GED; equivalent education and experience are accepted.
• Six months of job-related experience; equivalent education and experience are accepted.
• Manage time to accomplish assigned tasks and shared responsibilities.
• Actively look for ways to help or assist people.
• Strong interpersonal skills, including being outgoing, patient, professional, and able to get along well with a variety of people.
• Familiarity with the care and humane handling of shelter animals, such as dogs, cats, and small animals.
• Basic computer skills and knowledge, including Microsoft Word and Excel.
• Ability to solve basic problems, consider options, and make decisions to resolve situations.
• Comfort handling animals with varying degrees of friendliness.

Nice To Haves

• Two years of cash-handling experience.
• Two years of customer service experience.
• Experience in high-stress animal care, such as emergency triage.
• Experience in municipal animal shelters.
• Bilingual English-Spanish ability.

Responsibilities

• Complete routine office forms and records.
• Record intake information and customer data; record payments; cancel or update accounts; maintain customer interaction and transaction records; and document details of customer inquiries.
• Greet visitors, determine the nature and purpose of their visit, and direct or escort them to specific destinations.
• Respond to requests for general information about regularly performed County activities.
• Answer calls and emails; respond to service requests and internal and external customer inquiries; schedule appointments; provide general information or direct requests to the appropriate area; and process mail.
• Perform routine word processing, scanning, copying, compiling, sorting, and filing.
• Handle incoming and outgoing animals, including leashing dogs, placing pets in carriers, removing cats from traps, and transporting pets to intake and between kennels.
• In an emergency, participate in preparedness and response operations as directed, potentially taking temporary assignments with different duties, hours, or work locations and participating in exercises and preparedness training.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED