Temporary Animal Services Representative

County of Riverside•San Jacinto, CA

1d•Onsite

About The Position

The County of Riverside’s Human Resources Temporary Assignment Program (TAP) is hiring a Temporary Animal Services Representative to support the Animal Services Department in San Jacinto. Under supervision, this journey-level role performs specialized clerical and customer service work and helps the public obtain information about animal licensing, rabies control, clinic programs, adoptions, animal control regulations, and other department services. The position reports to an appropriate supervisor- or manager-level class and requires extensive knowledge of department programs and services. Assignments may include animal licensing, front-counter operations, clinic programs, and phone-center operations. The role may also involve basic animal handling, such as checking for microchips and placing animals in appropriate care areas. The work schedule is 5/40, and availability to work weekends, holidays, emergency responses, and special events is required. This is a temporary, at-will TAP assignment. Temporary employees are not eligible for vacation or holiday pay.

Requirements

Graduation from high school or a satisfactory score on a GED test.
At least six months of customer service experience involving receiving, evaluating, and responding to inquiries or complaints.
Valid California Driver's License.
Knowledge of principles, methods, and equipment used to provide animal services to the public.
Knowledge of correct English usage, grammar, spelling, vocabulary, punctuation, format, and style.
Knowledge of Animal Services office procedures, including correspondence and report preparation, filing, and operation of standard office equipment.
Ability to understand the capabilities and applications of specialized information processing equipment, such as the Chameleon system.
Ability to use initiative and judgment in setting up formats for a variety of documents; store and retrieve documents and subdocuments; meet production and accuracy standards; and establish and maintain effective working relationships with the public and other county departments.
Availability to work weekends, holidays, emergency responses, and special events.

Nice To Haves

Customer service experience providing animal-related services such as licensing, adoptions, clinic programs, rescues, or other related animal programs or services.
Animal welfare experience.
Familiarity with the Chameleon system.
Bilingual proficiency in English and Spanish.

Responsibilities

Perform specialized clerical work and prepare or process materials and forms using knowledge of Animal Services programs, policies, procedures, terminology, and applicable laws.
Provide customer service to the public and interdepartmental representatives; answer questions about adoptions, vaccination clinics, fees, licensing, and other animal services.
Review reports, forms, transactions, and records for accuracy, completeness, and compliance with ordinances; answer questions involving technical data, laws, policies, and procedures.
Process animal service fees using the Chameleon system.
Compile narrative and statistical reports by locating information, devising data-gathering forms, and determining report formats.
Design or revise office forms and maintain complex filing systems for licensing, adoptions, clinic services, and other animal service transactions.
Respond to routine questions about specialized animal services and programs; compose correspondence and other materials requiring subject-matter knowledge.
Maintain appointments and animal service documents using the Chameleon system.
As needed, handle animals by checking for microchips or placing animals in appropriate handling areas for veterinary staff; use equipment such as kennels or microchip readers.
Provide guidance to and train staff.
Work as scheduled, with availability for weekends, holidays, emergency responses, and special events.