Financial Services Representative (Temporary)

World Finance • Gainesville, TX

8d • Onsite

About The Position

The Financial Services Representative (FSR) drives loan sales, manages past-due accounts, prepares individual tax returns, and works directly with customers to meet their financial needs. The role involves daily outbound calling, including high-volume collection activity, in-person customer meetings, and closing loans. The representative is accountable for keeping accounts current while generating new business and meeting performance goals across sales, collections, tax services, and branch operations. Compensation is $16 per hour, based on experience and location, plus performance-based bonus opportunities; total earnings may increase with individual and branch performance.

World Finance has operated since 1962, providing personal loans, tax services, and credit-building solutions. The company has over 1,000 branches across 16 states and describes itself as community-focused, with growth and advancement opportunities and a promote-from-within culture. The position is office-based, with regular in-person attendance during scheduled work hours. Occasional extended hours or weekend work and local travel to offsite locations and banks may be required based on business needs. The role combines stationary work with movement around the office and frequent customer and coworker interaction.

Requirements

• High school diploma or equivalent.
• Valid driver’s license, reliable transportation, and current insurance.
• Ability to independently perform all required bank runs, including transporting deposits, without relying on non-employees for transportation.
• Ability to obtain required insurance licensing.
• Experience in sales, customer service, collections, or account management with measurable results.
• Proven ability to handle high-volume calls and difficult customer conversations.
• Track record of meeting or exceeding goals in a fast-paced environment.
• Strong communication, problem-solving, and organizational skills.
• Basic computer skills with accurate and consistent data entry.
• Regular in-person attendance during scheduled work hours.
• Ability to communicate clearly and professionally in person, by phone, and electronically.

Nice To Haves

• Experience in banking, retail, restaurants, hospitality, collections, call centers, insurance, healthcare front office, or similar customer-facing roles.

Responsibilities

• Drive and close loan sales by taking applications, explaining terms, and asking for the business.
• Conduct substantial daily outbound customer outreach for collections, application follow-up, tax services, and new business generation in a high-volume, phone-intensive environment.
• Manage delinquent accounts by securing payments and setting payment arrangements.
• Contact approved, pending, and former borrowers to drive loan volume and identify opportunities for additional financial products and services.
• Prepare individual tax returns, gather and review required documentation, and assist customers with tax-related questions in compliance with company policies and applicable regulations.
• Assist customers in person with loan applications, tax preparation services, payments, account questions, and issue resolution.
• Process payments, account updates, and tax-related documentation, and document all activity in company systems.
• Maintain accurate and compliant records, including timely credit denial letters and required tax documentation.
• Handle and balance cash, and complete required bank runs to deliver deposits.
• Follow company policies, procedures, and regulatory requirements.
• Complete required training and meet performance expectations for sales, collections, tax preparation, and account management.
• Occasionally assist with general office upkeep to maintain a professional environment.

Benefits

• Performance-based bonus opportunities tied to individual and branch performance.
• Major medical insurance.
• Dental insurance.
• Vision insurance.
• Life insurance.
• Long-term disability coverage.
• Free mental health support.
• 401(k) with company match.
• Paid holidays.
• Vacation time.
• Paid volunteer time.
• Growth opportunities and advancement into leadership roles.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED