Customer Experience Representative

Enterprise•Daytona Beach, FL

4d•Onsite

About The Position

Enterprise Mobility is hiring a Customer Experience Representative for its National/Alamo brands at Daytona Beach Airport. The role provides friendly, efficient customer transactions and offers company-approved services and products to create a positive customer experience. It also supports the rental process by verifying and documenting driver information and assisting with rental and return procedures. The position is based at Daytona Beach Airport, 700 Terminal Dr, Daytona Beach, FL 32114. Starting pay is $18.00 per hour, or $18.50 per hour after 4 p.m., plus monthly customer service bonus incentives. The anticipated yearly target is $37,400–$47,000. This is a full-time, 40-hour-per-week shift position. The schedule may include days, evenings, weekends, and holidays, with weekdays off, except where religious observation applies.

Requirements

Must be at least 18 years old.
High school diploma or GED required.
At least 2 years of customer service or sales experience in retail, guest services, or administrative support.
Must be authorized to work in the United States and not require work authorization sponsorship now or in the future.
Basic-level experience and understanding of a PC and Microsoft Office products required.
Valid driver's license with no more than 2 moving violations and/or at-fault accidents on the driving record in the past 3 years.
No drug- or alcohol-related convictions on the driving record in the past 5 years.
Must be able to understand, read, write, and speak English.
Must be willing to work at Daytona Beach Airport.
Must accept the stated hourly pay and monthly customer service bonus incentives.
Must be able to work a full-time, 40-hour-per-week shift schedule, including days, evenings, weekends, and holidays, with weekdays off, except where religious observation applies.

Responsibilities

Meet and greet customers professionally, courteously, and in a timely manner.
Provide efficient customer service by explaining rental terms and conditions, vehicle features, and other services.
Use company-approved sales and service techniques to determine customer needs and offer optional protection products, upgrades, fuel options, and additional equipment.
Offer assistance such as directions, maps, local area information, and relevant service information.
Answer incoming calls about reservations, rate quotes, and general questions, and provide information and resolution for customers, other branches, and vendors.
Place outgoing calls for callback management and other assigned purposes.
Assist in assessing rental vehicle condition upon return.
Notify management of known customer problems.
Notify management of known vehicle problems and required vehicle maintenance.
Build knowledge and skills and pursue on-the-job development and company-sponsored classroom training.
Perform miscellaneous and backup job-related duties as assigned.