Customer Experience Representative

Enterprise Mobility•Daytona Beach, FL

3d•$37,400 - $47,000•Onsite

About The Position

Enterprise Mobility is hiring a Customer Experience Representative for the National/Alamo brands at the Daytona Beach Airport. The role provides friendly, efficient customer transactions and company-approved services and products, while facilitating rental and return processes by verifying and documenting required driver information. The position starts at $18.00 per hour, or $18.50 per hour after 4 p.m., plus monthly customer service bonus incentives. The anticipated yearly target is $37,400–$47,000. The role requires a full-time, 40-hour-per-week shift schedule that may include days, evenings, weekends, and holidays, with weekdays off. The position is located at 700 Terminal Dr, Daytona Beach, FL 32114.

Requirements

Must be at least 18 years old.
High school diploma or GED required.
At least 2 years of customer service or sales experience in retail, guest services, or administrative support.
Must be authorized to work in the United States without current or future work-authorization sponsorship from the company.
Basic-level experience and understanding of a PC and Microsoft Office products.
Valid driver's license, with no more than 2 moving violations and/or at-fault accidents on the driving record in the past 3 years.
No drug- or alcohol-related convictions on the driving record in the past 5 years.
Ability to understand, read, write, and speak English.
Willingness to work at the Daytona Beach Airport.
Willingness to accept the stated hourly pay and monthly customer service bonus incentives.
Ability to work a full-time, 40-hour-per-week schedule including days, evenings, weekends, and holidays, with weekdays off; religious observation is excepted.

Responsibilities

Meet and greet customers professionally, kindly, and promptly.
Provide efficient customer service by explaining rental terms and conditions, vehicle features, and other services.
Use approved sales and service techniques to identify customer needs and offer protection products, upgrades, fuel options, and additional equipment.
Assist customers with directions, maps, local-area information, and appropriate service information.
Answer incoming calls about reservations, rate quotes, and general questions; provide information and resolve issues for customers, other branches, and vendors.
Make outgoing calls for callback management and other assigned purposes.
Help assess the condition of vehicles when rentals are returned.
Notify management of known customer problems.
Notify management of known vehicle problems and required maintenance.
Build job knowledge and skills through on-the-job development and company-sponsored classroom training.
Perform miscellaneous and backup job-related duties as assigned.