Customer Experience Representative
About The Position
At Applied Maintenance Supplies and Solutions (MSS), a division of Applied Industrial Technologies, the Customer Experience Representative services and sells to customers throughout an assigned district. The role maintains existing vendor-managed inventory setups and plans and organizes new customer locations. It has an immediate impact on customers, company performance, and personal earnings, and suits someone with consultative sales strengths and some knowledge of industrial products. The position reports to the Customer Service Manager and is expected to be performed on site. Applied Industrial Technologies describes its culture as friendly and fun, with healthy competition and rewards. The company emphasizes integrity, inclusion, career advancement, and welcoming individual contributions and ideas. It is an equal opportunity employer committed to fair treatment and growth opportunities for everyone.
Requirements
- Ability to solve problems in situations where solutions are familiar or where limited standardization exists.
- Ability to communicate detailed information, often involving customer needs and wants.
- Ability to organize and plan short- and long-term projects.
- Ability to manage multiple tasks at one time.
- Ability to communicate effectively in writing and verbally at all levels of the organization, beyond the use of voicemail.
- Must be authorized to work in the United States; work visa sponsorship is not available.
- The position is expected to be performed on site.
Nice To Haves
- Strength in consultative sales.
- Some knowledge of industrial products.
Responsibilities
- Achieve sales objectives through effective customer service and communication.
- Interact extensively with sales representatives and customers to clarify needs and research situations.
- Communicate with customers to identify potential growth opportunities and product-line extensions.
- Provide customer feedback and suggestions to management and the sales team.
- Provide spot-buy capabilities to increase customer satisfaction.
- Support sales representatives with coverage during vacations or in open territories.
- Learn, enforce, and support corporate policies and guidelines consistently and professionally.
- Maintain a professional image.
- Complete paperwork needed to fulfill position responsibilities.
- Maintain current vendor-managed inventory setups and plan and organize new customer locations.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
