Customer Experience Representative

J.B. Hunt Transport Services, Inc.•Lowell, AR

About The Position

Under routine supervision, the Customer Experience Representative executes customer freight orders to meet volume goals and deliver an exceptional customer experience. The role exemplifies a customer-centric spirit, develops and maintains excellent customer relationships, and maximizes business potential. The schedule is Friday through Monday, 6 a.m. to 4 p.m. This position is not eligible for employment-based sponsorship.

Requirements

Bachelor's degree, or high school diploma/GED with up to 1–2 years of customer service or sales experience.
Ability to effectively transmit, receive, and accurately interpret ideas through various mediums.
Ability to adjust to new or changing assignments and processes.
Ability to maintain composure under pressure.
Ability to manage multiple priorities.
Ability to maintain professionalism when dealing with difficult individuals.
Sales-focused approach.
Ability to meet or exceed customer needs and expectations to provide excellent service.
Customer-centric mindset.

Nice To Haves

Bachelor's degree in Business Administration/Management or Transportation Logistics.

Responsibilities

Promote positive customer relationships through regular engagement and solutions that meet customer needs and goals, maximizing freight potential and growth.
Monitor and support on-time delivery, damage-free service, and accurate billing.
Proactively communicate with internal and external customers, check load status, provide requested information, and resolve problems to achieve customer satisfaction and minimize service failures.
Schedule pickup and delivery appointments to optimize transit time and meet customer expectations.
Enter customer orders into the order management system to track loads and provide necessary information to operations teams.
Obtain and document approval for accessorial charges and spot rates for assigned customers.
Serve as a point of contact for customers regarding load updates and capacity availability.

Benefits

Medical benefit
Dental benefit
Vision benefit
401(k) retirement plan
Life insurance
Short-term and long-term disability coverage
Paid time off commensurate with tenure, including vacation and sick time
Six weeks of paid maternity leave
Two weeks of paid parental leave
Six paid holidays annually
Position may be eligible for annual bonus and incentives based on profitability or volumes, subject to applicable company plans.