Customer Experience Representative

Bethel Farms • Arcadia, FL

1d

About The Position

Bethel Farms is a family-owned company with over 4,500 acres of turfgrass production in Florida. Its mission is “Honoring God, growing better everyday,” and it is committed to excellence, innovation, teamwork, and delivering exceptional products and service.

The Customer Experience Representative is the first point of contact for customers and provides service through phone, email, and other communication channels. The role supports premium-quality turfgrass and outstanding retail experiences by responding to customer needs, processing requests, resolving concerns, and working with other departments. Bethel Farms describes its environment as supportive and offers competitive pay, benefits, paid time off, flexible scheduling, and growth opportunities.

Requirements

• Previous customer service experience.
• Excellent verbal and written communication skills.
• Strong problem-solving and conflict resolution abilities.
• Ability to multitask and prioritize in a fast-paced environment.
• Comfort using computers and learning new software systems.
• Strong attention to detail and organizational skills.
• Positive attitude, reliability, and a team-oriented mindset.

Nice To Haves

• Experience with customer relationship management (CRM) or ticketing software.
• Ability to remain calm and professional while handling challenging customer interactions.
• Intermediate experience with Excel.

Responsibilities

• Provide outstanding customer service while building positive relationships with customers.
• Respond to customer inquiries via phone, email, and other communication channels.
• Process orders, returns, exchanges, and other customer requests accurately.
• Research and resolve customer concerns, escalating issues when appropriate.
• Collaborate with other departments to ensure prompt resolution of customer needs.
• Meet individual and team performance goals for quality, productivity, and response times.
• Stay knowledgeable about company products, services, policies, and procedures.
• Maintain accurate customer records and documentation.
• Support and maintain a professional, team environment.

Benefits

• Competitive pay
• 401k
• Paid time off
• Paid holidays
• Flexible scheduling
• Growth opportunities
• Medical insurance
• Dental insurance
• Vision insurance
• Short-term disability insurance
• Long-term disability insurance

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed