Part Time Animal Services Customer Experience Representative
About The Position
The Wake County Animal Center provides intake, care, and adoption services for stray and homeless pets in Wake County. Animal Services Customer Experience Representatives are often the first people customers encounter in person or by phone. They provide empathetic, understanding, and helpful service to county residents, volunteers, fosters, and rescue groups, while maintaining a positive attitude regardless of why someone is seeking services. The role includes customer service and administrative work as well as general animal handling. Staff handle animals with varying degrees of friendliness, including leashing dogs, placing pets in carriers, removing cats from traps, and transporting pets to intake and between kennels. The position is temporary and part time, with a varying schedule of 16–20 hours per week, primarily on weekends, with weekday coverage as needed. Normal shifts are 11:30 a.m.–6 p.m., but shifts may extend from 8:15 a.m.–6:30 p.m. The schedule does not include holidays.
Requirements
- High school diploma or GED.
- Six months of job-related experience; equivalent education and experience are accepted.
- Ability to manage one's own time to accomplish assigned tasks and shared responsibilities.
- Actively look for ways to help or assist people.
- Strong interpersonal skills, including being outgoing, patient, professional, and able to get along well with a variety of people.
- Familiarity with the care and humane handling of shelter animals, such as dogs, cats, and little critters.
- Basic computer skills and knowledge, including Microsoft Word and Excel.
- Ability to solve basic problems, consider a range of options, and make decisions to resolve situations.
- Comfort handling various animals with varying degrees of friendliness.
Nice To Haves
- Two years of cash-handling experience.
- Two years of customer service experience.
- Experience in high-stress animal care, such as emergency triage.
- Experience in municipal animal shelters.
- Bilingual English-Spanish skills.
Responsibilities
- Complete routine office forms and records.
- Record intake information and customer data, record payments, cancel or update accounts, maintain customer interaction and transaction records, and document inquiry details.
- Greet people entering the Animal Center, determine the nature and purpose of their visit, and direct or escort them to the appropriate destination.
- Respond to requests for general information about regularly performed County activities.
- Answer calls and emails, respond to service requests and customer inquiries, schedule appointments, provide general information, and direct requests to the appropriate area.
- Process mail and perform routine word processing, scanning, copying, compiling, sorting, and filing.
- Handle incoming and outgoing animals, including leashing dogs, placing pets in carriers, removing cats from traps, and transporting pets to intake and from kennels.
- Provide helpful, empathetic customer service to residents, volunteers, fosters, and rescue groups.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
