Animal Care Supervisor

Petco•New Orleans, LA

2d•Onsite

About The Position

The Companion Animal Supervisor is a trusted subject-matter leader responsible for the health, care, and presentation of live animals while driving sales, customer experience, and operational excellence in the Companion Animal and Aquatics departments. The role leads through expertise and influence, coaching partners to provide exceptional animal care and knowledgeable service. It combines a commitment to pet welfare with operational discipline and business acumen to meet sales, margin, and shrink goals while modeling Petco’s leadership expectations. The role oversees animal health checks, wellness documentation, adoption animal care, animal maintenance, ordering, regulatory compliance, and veterinary partnerships. It also supports department performance through sales and inventory monitoring, customer assistance, Omni-Channel execution, and service as Leader on Duty. The position trains and develops partners and helps maintain safe, clean, compliant, and engaging animal areas. The position is primarily based in a Pet Care Center retail environment, with regular presence on the sales floor. Most work is indoors, though occasional duties may take place outside the center for bank deposits, merchandise transport, or community events. Limited travel may be required for training, meetings, or community engagement. The role requires flexible availability during Pet Care Center operating hours, including evenings, weekends, and holidays.

Requirements

High school diploma or GED preferred.
At least 1 year of supervisory experience, preferably in a pet retail environment.
Strong knowledge of companion animals, aquatics, and animal care practices.
Excellent communication, organizational, and interpersonal skills.
Strong focus on customer service and people development.
Ability to safely lift and move merchandise, supplies, or animals weighing up to 50 pounds.
Ability to work in proximity to animals and exposure to animal dander, odors, noises, and cleaning chemicals.
Flexible availability to support Pet Care Center operating hours, including evenings, weekends, and holidays.

Nice To Haves

High school diploma or GED.
Supervisory experience in a pet retail environment.

Responsibilities

Ensure the health, safety, and well-being of live animals by following Petco standards, policies, and veterinary protocols.
Complete and oversee hourly animal health checks, wellness cards, and required documentation.
Ensure proper handling, care, and documentation of adoption animals, and respond promptly to sick or injured animals in accordance with veterinary protocols.
Coach and mentor partners in animal care, selling behaviors, customer service, and operational routines.
Create a welcoming and engaging environment in the Companion Animal and Aquatics areas through high presentation standards.
Promote teamwork, inclusion, and collaboration, and model Petco selling behaviors and customer service expectations.
Drive Companion Animal and Aquatics sales, margin, and shrink performance through disciplined execution.
Use business insights and reports to analyze trends, identify opportunities, and implement improvement plans.
Order live animals efficiently to balance animal welfare, inventory levels, sales, and margin goals.
Support Omni-Channel execution, including BOPUS, ship-from-store, curbside, and endless aisle.
Serve as Leader on Duty, supporting Pet Care Center operations, communication, safety, and compliance.
Execute Companion Animal and Aquatics operations, including animal care, maintenance, ordering, regulatory compliance, CAPI, HAHC, CAPC, and veterinary partnerships.
Ensure animal maintenance tasks are completed according to the Maintenance Task List and maintain operational, safety, and regulatory standards.
Maintain cleanliness, animal care, and visual presentation standards in animal areas.
Process transactions efficiently and provide a strong customer experience, including cashiering and point-of-sale transactions.
Share product and animal care knowledge to help customers make informed decisions using Petco’s selling strategy.
Provide ongoing feedback and support to strengthen partner performance and engagement.
Assist with additional duties as needed to support business needs.