Animal Care Supervisor

Petco • Santa Clara, CA

6d • Onsite

About The Position

The Animal Care Supervisor is a trusted subject-matter leader responsible for the health, care, and presentation of live animals while driving sales, customer experience, and operational excellence in the Companion Animal and Aquatics departments. The supervisor leads through expertise and influence, coaching partners to provide exceptional animal care and knowledgeable service. The role combines a commitment to pet welfare with operational discipline and business acumen to help achieve sales, margin, and shrink goals while modeling Petco’s leadership expectations.

The position is primarily performed in a Pet Care Center retail environment, with regular presence on the sales floor and frequent engagement with partners, customers, and pets. Most work is indoors, though occasional duties may take place outside the center, such as bank deposits, merchandise transport, or community events. The role involves frequent standing and walking, bending, kneeling, reaching, and lifting; safely lifting or moving merchandise, supplies, or animals weighing up to 50 pounds; cashiering and point-of-sale transactions; and working near animal dander, odors, noises, and cleaning chemicals. Flexible availability is required for operating hours, including evenings, weekends, and holidays. Limited travel may be required for training, meetings, or community engagement. Reasonable accommodation may be made for qualified individuals with disabilities to perform essential functions.

This is a full-time position. Eligibility for full-time status is based on average hours worked, as defined by company policy and applicable law. The listed pay range is $21.50–$33.50 hourly; actual pay depends on factors including position, location, experience, and applicable minimum-wage laws.

Requirements

• High school diploma or GED preferred.
• At least 1 year of supervisory experience, preferably in a pet retail environment.
• Strong knowledge of companion animals, aquatics, and animal-care practices.
• Excellent communication, organizational, and interpersonal skills.
• Strong focus on customer service and people development.
• Ability to safely lift and move merchandise, supplies, or animals weighing up to 50 pounds.
• Flexible availability to support Pet Care Center operating hours, including evenings, weekends, and holidays.

Responsibilities

• Ensure the health, safety, and well-being of live animals by following Petco standards, policies, and veterinary protocols.
• Complete and oversee hourly animal health checks, wellness cards, and required documentation.
• Ensure appropriate handling, care, and documentation of adoption animals; respond promptly to sick or injured animals in line with veterinary protocols.
• Coach and mentor partners to provide confident, compassionate, and knowledgeable customer interactions.
• Maintain a welcoming and engaging environment and high presentation standards in the Companion Animal and Aquatics areas.
• Promote teamwork, inclusion, and collaboration, and model Petco selling behaviors and customer-service expectations.
• Drive Companion Animal and Aquatics sales, margin, and shrink performance through disciplined execution.
• Analyze business trends and insights, identify opportunities, and implement improvement plans.
• Order live animals efficiently while balancing animal welfare, inventory levels, sales, and margin goals.
• Support omni-channel execution, including BOPUS, ship-from-store, curbside, and endless aisle.
• Serve as Leader on Duty, supporting Pet Care Center operations, communication, safety, and compliance.
• Execute Companion Animal and Aquatics operations, including animal care, maintenance, ordering, regulatory compliance, CAPI, HAHC, CAPC, and veterinary partnerships.
• Ensure animal maintenance tasks are completed according to the Maintenance Task List and maintain operational, safety, and regulatory standards.
• Maintain cleanliness, care, and visual presentation standards in all animal areas.
• Process transactions efficiently while delivering a positive customer experience.
• Monitor sales, margin, and inventory reports to support department performance.
• Share product and animal-care knowledge to help customers make informed decisions using Petco’s selling strategy.
• Train, coach, and develop partners in animal care, selling behaviors, and operational routines; provide ongoing feedback and support.
• Assist with additional duties as needed to support business needs.

Benefits

• Purpose-driven work that makes a difference for pets and people.
• Hands-on leadership experience and career growth opportunities.
• Supportive, inclusive culture built on teamwork and authenticity.
• Opportunity to grow leadership skills while doing meaningful work.
• Health and financial benefits, 401(k), incentives, and PTO are referenced in the Petco Total Rewards overview.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED