Animal Care Supervisor

Petco • Ardmore, PA

5d • Onsite

About The Position

The Animal Care Supervisor, also described in the posting as the Companion Animal Supervisor, is a subject-matter leader responsible for the health, care, and presentation of live animals while driving sales, customer experience, and operational excellence in the Companion Animal and Aquatics departments. The role leads through expertise and influence, coaching partners to deliver high-quality animal care and knowledgeable service, and balancing pet welfare with operational discipline and business goals.

This position works primarily in a Pet Care Center retail environment and is regularly present on the sales floor, engaging with partners, customers, and pets. It includes hands-on animal care and maintenance, department operations, customer assistance and cashiering, and serving as Leader on Duty in support of Pet Care Center operations. Limited travel may be required for training, meetings, or community engagement.

Requirements

• High school diploma or GED preferred.
• At least 1 year of supervisory experience, preferably in a pet retail environment.
• Strong knowledge of companion animals, aquatics, and animal care practices.
• Excellent communication, organizational, and interpersonal skills.
• Strong focus on customer service and people development.
• Ability to safely lift and move merchandise, supplies, or animals weighing up to 50 pounds.
• Ability to work in proximity to animals, including exposure to animal dander, odors, noises, and cleaning chemicals.
• Flexible availability to support Pet Care Center operating hours, including evenings, weekends, and holidays.
• Ability to perform frequent standing and walking, as well as bending, kneeling, reaching, and lifting.
• Ability to work primarily indoors in a Pet Care Center, with occasional duties outside the center for tasks such as bank deposits, merchandise transport, or community events.
• Regularly be present on the sales floor and engage with partners, customers, and pets.
• A limited amount of travel may be required for training, meetings, or community engagement.

Nice To Haves

• Supervisory experience in a pet retail environment.

Responsibilities

• Ensure the health, safety, and well-being of live animals by following Petco standards, policies, and veterinary protocols.
• Complete and oversee hourly animal health checks, wellness cards, and required documentation.
• Ensure proper handling, care, and documentation of adoption animals, and respond promptly to sick or injured animals in accordance with veterinary protocols.
• Coach and mentor partners in animal care, customer interactions, selling behaviors, and operational routines.
• Create a welcoming and engaging Companion Animal and Aquatics environment through high presentation standards; promote teamwork, inclusion, and collaboration.
• Drive Companion Animal and Aquatics sales, margin, and shrink performance through disciplined execution.
• Analyze business trends and reports, identify opportunities, and implement improvement plans.
• Order live animals to balance animal welfare, inventory levels, sales, and margin goals.
• Support Omni-Channel execution, including BOPUS, ship-from-store, curbside, and endless aisle.
• Serve as Leader on Duty, supporting Pet Care Center operations, communication, safety, and compliance.
• Execute Companion Animal and Aquatics operations, including animal care, maintenance, ordering, regulatory compliance, CAPI, HAHC, CAPC, and veterinary partnerships.
• Ensure animal maintenance tasks are completed according to the Maintenance Task List and maintain operational, safety, and regulatory standards.
• Maintain cleanliness, animal care, and visual presentation standards in animal areas.
• Process transactions efficiently and deliver a positive customer experience, including customer assistance and cashiering at point of sale.
• Share product and animal-care knowledge to help customers make informed decisions using Petco’s selling strategy.
• Provide ongoing feedback and support to strengthen partner performance and engagement.
• Perform additional duties as needed to support business needs.

Benefits

• Purpose-driven work that makes a difference for pets and people.
• Hands-on leadership experience and career growth opportunities.
• A supportive, inclusive culture built on teamwork and authenticity.
• Opportunity to grow leadership skills while doing meaningful work.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED