Analytics Business Specialist
About The Position
The Analytics Business Specialist supports the analytics product lifecycle by researching and laying the groundwork for product improvements and updates aligned with organizational strategic goals. The role identifies initial concepts and reported issues, assesses the impact of proposed changes or problems, develops work efforts to resolve issues or improve products, collects and documents requirements, and creates end-user engagement materials and communication plans. Working with internal and external end-users, the specialist analyzes and translates information between business and operational teams to align user needs with current and future capabilities delivered through Velera Member Insight solutions. The position also supports report creation, investigates data and reporting issues, develops reports and training resources, facilitates training, and contributes to projects, testing, implementation readiness, and user adoption.
Requirements
- Bachelor’s degree in Business Administration, Information Science, Data Science, Applied Math, Business Intelligence, or a related discipline, or an equivalent combination of education and experience.
- Three years of product service/support or client relationship experience within the financial services industry.
- Two years in a Data Analyst or Business Analyst role, with experience working with large data sets, identifying trends, and using relational databases.
Nice To Haves
- Two years of experience with data delivery or analytic tools/applications.
Responsibilities
- Support end-user engagement processes, including assisting credit unions and internal users with creating reports.
- Research data questions and issues, and report findings and reporting solutions to BI Analysts when a defect or improvement need is identified.
- Design and develop reports to solve complex business problems.
- Create and maintain educational assets and training materials.
- Facilitate internal and external training classes.
- Promote analytic tools, methods, and conceptual approaches that support improved business intelligence and decision-making.
- Define and execute product lifecycle and iterative design processes for work products such as reports, educational assets, and engagement techniques.
- Participate in formal projects by producing project definition or initiation documents that define scope and objectives.
- Elicit, document, and prioritize business requirements; understand business risks; and transition requirements into solutions and business implementation principles.
- Collect, evaluate, and synthesize information from various sources, elicit user needs, and document new concepts or remediation plans.
- Develop use cases and execute test scripts for user acceptance testing.
- Identify, develop, and support business implementation and readiness tasks, mitigating risk and addressing end-user adoption barriers.
- Perform other duties as assigned.
Benefits
- Competitive wages
- Medical insurance with telemedicine
- Dental insurance
- Vision insurance
- Basic and optional life insurance
- Paid Time Off (PTO)
- Maternity, parental, and family care benefits
- Community Volunteer Time Off
- 12 paid holidays
- Company-paid disability insurance
- 401(k) with employer match
- Health Savings Accounts (HSA) with company-provided contributions
- Flexible Spending Accounts (FSA)
- Supplemental insurance
- Employee Assistance Program (EAP) for mental health and well-being
- Tuition reimbursement
- Wellness program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
