Analyst III (Sr) Supply

Hyundai Mobis•Fountain Valley, CA

About The Position

Hyundai MOBIS Parts America is seeking a Senior Analyst, Supply (Order Management) at its Headquarters facility. The role ensures parts availability for original equipment (OE) service and accessory requirements, with a focus on reducing customer impact from critical orders and resolving customer-impacting backorders. The position helps limit vehicle downtime and the company’s financial exposure to vehicle buybacks and rental expenses. The analyst works with OEs, vendors, suppliers, PDCs, Ports, and internal teams to expedite parts, communicate supply risks and resolutions, and improve processes. The role also develops, documents, communicates, and maintains standard operating procedures, supports employee training, monitors and reports on KPIs, and contributes to system enhancements and special projects. Independent judgment and proactive decision-making are required within company and department policies. The schedule is Monday through Friday, 8:00 AM to 5:00 PM, with flexibility subject to manager approval. Travel is required. This is a non-exempt, hourly position with compensation of $62,518.54–$92,214.85.

Requirements

3–5 years of experience in supply chain and inventory management.
High school diploma.
Strong analytical and creative problem-solving skills.
Intermediate to advanced experience with Microsoft Excel.
Strong customer service focus.
Excellent verbal and written communication skills.
Flexibility and responsiveness to changing circumstances.

Nice To Haves

Bachelor’s degree in Supply Chain Management or a related field.
Experience with MS Access or other SQL.
Experience with Microsoft Word and PowerPoint.

Responsibilities

Review daily dealer backorder and port shortage reports and take action to resolve critical customer backorders, including XVOR/UPER orders, to minimize the risk of vehicle buybacks.
Expedite vendor purchase orders, support parts expediting, and elevate concerns through appropriate channels to reduce critical inventory and dealer backorders.
Develop, review, document, communicate, and maintain SOPs for timely resolution of aging customer-critical backorders.
Communicate business KPIs, status updates, issues, and resolutions to MPA management and OEs.
Work with OEs and vendors to support the business and improve processes.
Monitor dealer backorders and communicate delivery expectations with suppliers and customers to support customer service and fill-rate goals while managing inventory value and air-freight expenses.
Prepare and reconcile purchase orders for assigned parts, including air and sea orders, urgent air (VOR/XVOR) orders, initial or new-model parts orders, and other special orders.
Administer the customer-critical backorder expediting, escalation, and resolution process.
Develop processes to reduce vehicle buyback and rental expense risks caused by aging parts or accessory backorders that leave vehicles off the road.
Coordinate with OEs and the Systems department to address system problems affecting parts and accessories planning and expediting.
Identify and recommend Parts System modifications that support inventory planning and customer service; participate in designing, testing, and implementing system enhancements.
Monitor KPIs, provide direction toward objectives, and generate reporting for KPI tracking and issue communication.
Manage special projects and support ad hoc analysis, information requests, and additional tasks as needed.