Analyst II, Production Support
FIS•Chicago, VA
•$61,940 - $105,310
About The Position
At FIS, the Analyst II, Production Support helps ensure the stability, availability, and performance of business-critical applications and technology services. The role investigates production issues, performs root cause analysis, and collaborates with technical and business teams to restore service quickly and prevent recurrence. Its work contributes to operational excellence, client satisfaction, and continuous service improvement, with success measured through effective incident resolution, system reliability, and proactive support practices. This is a 3rd-shift position.
Requirements
- Experience supporting business-critical applications, systems, or technology platforms.
- Strong troubleshooting and problem-solving skills across software, application, or infrastructure environments.
- Ability to analyze system behavior, logs, alerts, and operational data.
- Experience managing incidents and prioritizing work in a fast-paced environment.
- Knowledge of application support, production operations, and service management principles.
- Strong communication and collaboration skills with technical and non-technical stakeholders.
- Ability to document processes, issues, and solutions effectively.
- Bachelor’s degree in information technology, computer science, engineering, or a skills-based equivalent.
Nice To Haves
- Experience working within financial services, fintech, or highly regulated environments.
- Knowledge of ITIL, service management, or operational support frameworks.
- Familiarity with monitoring, automation, ticketing, and incident management tools.
- Experience supporting cloud-based, distributed, or enterprise-scale applications.
- Exposure to scripting, automation, or DevOps practices.
Responsibilities
- Monitor application and system performance to identify and address production issues.
- Investigate incidents, troubleshoot technical problems, and coordinate timely resolution efforts.
- Analyze application logs, system alerts, and operational data to determine root causes.
- Partner with engineering, infrastructure, and business teams to resolve complex production challenges.
- Execute operational procedures, maintenance activities, and production support tasks.
- Document incidents, resolutions, and support processes to improve knowledge sharing.
- Support change, release, and deployment activities while minimizing operational risk.
- Identify recurring issues and recommend process, automation, or system improvements.
- Track service metrics and contribute to continuous improvement initiatives.
- Ensure compliance with operational, security, and regulatory requirements.
Benefits
- Opportunities to make an impact in fintech.
- Personal and professional learning.
- Inclusive, diverse work environment.
- Resources to give back to your community.
- Competitive salary and benefits.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
