Production Support Analyst

mthree Recruiting Portal•New York, NY

11d•$85,000 - $119,000

About The Position

mthree is seeking an experienced Production Support Analyst to support mission-critical equities trading platforms and alternative trading systems. The role provides exposure to electronic trading, market structure, production engineering, and platform reliability in a fast-paced financial markets environment. The analyst will help maintain trading applications and ATS platforms, with a focus on platform stability, incident resolution, operational excellence, and continuous improvement. Applicants must already reside in the New York Tri-state area and be authorized to work in the United States full-time; visa sponsorship is not available. The role involves production support and reliability work, including real-time monitoring, investigation and resolution of trading and connectivity issues, incident management, root cause analysis, operational documentation, automation, and collaboration with trading, development, quantitative, compliance, and infrastructure teams. It also supports electronic trading controls, inquiries, regulatory reviews, and audit requests. The base salary range is $85,000–$119,000 annually. The final offer may vary based on experience, technical expertise, qualifications, and other stated non-discriminatory factors. mthree describes its values as supporting courageous teammates, needle movers, and learning champions, and emphasizes employee well-being, diversity, equality, inclusion, and opportunity. It offers a comprehensive benefits package, but specific benefits are not listed.

Requirements

At least 2 years of experience supporting production applications, distributed systems, trading platforms, or technology operations environments.
Bachelor's degree in Computer Science, Engineering, Finance, Mathematics, or a related discipline.
Strong Linux/Unix administration and troubleshooting skills.
Experience supporting distributed real-time applications in a production environment.
Proficiency in Python or another scripting language.
SQL and database query experience.
Familiarity with market data systems and the FIX Protocol.
Strong analytical, troubleshooting, and problem-solving abilities.
Excellent verbal and written communication skills.
Ability to perform effectively in a fast-paced, high-pressure production support environment.
Applicants must already reside in the New York Tri-state area.
Applicants must be currently authorized to work in the United States on a full-time basis; the company will not sponsor work visas.

Nice To Haves

Experience supporting electronic trading systems, exchange connectivity, or brokerage platforms.
Experience with KDB, Splunk, Grafana, Prometheus, or similar monitoring and analytics technologies.
Knowledge of Agile software development practices.
Understanding of U.S. equities market structure, order lifecycle, and electronic execution workflows.
Familiarity with ATS, dark pools, crossing engines, smart order routing (SOR), and algorithmic trading platforms.
Knowledge of Regulation NMS, Reg ATS, and Reg SCI.
Experience analyzing execution quality, venue behavior, and trading platform performance metrics.

Responsibilities

Monitor real-time order flow, execution activity and quality, venue health, client connectivity, market data feeds, infrastructure, platform health, and system performance.
Support highly available trading and execution platforms, alternative trading systems, crossing platforms, and execution services in production.
Investigate and resolve order rejects, missing executions, connectivity issues, market data discrepancies, trade reporting issues, and problems involving order routing, crossing eligibility, and execution outcomes.
Serve as a primary escalation point during production incidents affecting business operations and users.
Lead incident management from detection through resolution and post-incident review.
Perform root cause analysis and implement preventative measures to improve platform resiliency.
Create and maintain operational runbooks, procedures, dashboards, and support documentation.
Participate in disaster recovery, failover, capacity planning, and system testing exercises.
Build automation and tooling to improve observability, diagnostics, and operational efficiency.
Develop solutions using Python, SQL, Linux/Unix tools, and monitoring technologies; use analytics to identify trends in platform behavior and performance.
Work with development teams to improve platform stability, application design, and supportability.
Collaborate with traders, developers, quantitative teams, compliance, infrastructure, and business stakeholders to resolve issues and improve platform and execution performance.
Communicate effectively during production incidents and stakeholder escalations, and participate in operational reviews and discussions.
Assist with trading inquiries, investigations, regulatory reviews, audit requests, reporting requirements, and controls related to electronic trading operations.
Develop knowledge of U.S. equities market structure, electronic trading workflows, ATS, and regulatory considerations including Reg ATS and Reg SCI.
Act as a trusted technology partner to business users in electronic trading and market structure.