Home Strategy and Operations Analyst
About The Position
The Analyst - Home Strategy & Operations (Home Retention) supports high-visibility strategic and operational projects focused on retaining patients who perform dialysis at home. The role partners with cross-functional teams to identify operational insights, develop analytics that inform strategic decisions, and support projects from pilot through broader implementation. The analyst may manage multiple high-impact projects simultaneously. The position is part of DaVita’s Home National Team, which supports home dialysis patients and the teammates who serve them. It reports to the Sr. Manager, Home Patient Retention for DaVita at Home. The role manages project plans and stakeholder deliverables, supports pilot rollouts and implementation, monitors key performance indicators, completes ad hoc analytics, and creates presentations and training materials for internal audiences. It also delivers training to clinic teammates and leaders across the organization.
Requirements
- Bachelor’s degree.
- 1–3 years of professional experience.
- Strong analytical and problem-solving skills.
- Proficiency with Microsoft Office Suite, including required Excel and PowerPoint skills.
- Strong written, email, and verbal communication skills.
- Ability to partner effectively with cross-functional teams and field stakeholders.
- Strong attention to detail, work ethic, and time-management skills.
- Personal values aligned with DaVita’s values of service excellence, integrity, team, continuous improvement, accountability, fulfillment, and fun.
Responsibilities
- Develop and manage project plans and timelines, with some oversight, for pilots and large-scale implementation of programs across U.S. home dialysis programs.
- Collaborate with internal stakeholders to define project deliverables and manage work to meet them on time.
- Support pilot rollouts by helping resolve operational issues and monitoring adoption of new retention tools and processes.
- Contact and support clinic teammates to gather feedback and develop implementation plans.
- Work with Home stakeholders to define data needed to monitor and evaluate projects.
- Develop and continually update reports on key performance indicators for leadership and field operators.
- Complete ad hoc analytics requests to support operations and decision-making.
- Design slides that communicate initiative outcomes and insights to internal audiences.
- Develop training materials, including handouts, PowerPoint presentations, graphs, and charts, for new project launches.
- Deliver training to clinic teammates and leaders across the organization.
Benefits
- Medical, dental, and vision coverage.
- 401(k) match.
- Paid time off and PTO cash out.
- Family resources and EAP counseling sessions.
- Access to Headspace®.
- Backup child and elder care.
- Maternity and paternity leave.
- Professional development programs and on-demand virtual leadership and development courses through Star Learning.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
