Analyst, Global Operations Center
About The Position
DoorDash is hiring a GOC Analyst to support its 24/7 Global Operations Center. Reporting to the GOC Manager, the role handles real-time monitoring, incident triage, and operational response to help protect DoorDash’s people, assets, and operations. As a frontline operator, the analyst monitors systems, assesses risk, follows standard operating procedures, and escalates issues quickly and accurately. The role also involves validating information and providing clear operational context to support timely escalation and informed decisions, without owning strategic risk interpretation. Work takes place in a high-tempo, follow-the-sun environment where clarity, discipline, and sound judgment are important to operational resilience.
Requirements
- At least 3 years of experience in a GSOC, GOC, SOC, or comparable 24/7 operations or incident response environment.
- Working knowledge of incident triage, escalation protocols, and operational playbooks.
- Ability to assess information quality, identify trends or anomalies, and provide clear operational context during incidents.
- Comfort using open-source tools and publicly available information to validate events and support situational awareness.
- Ability to assess risk, prioritize tasks, and act decisively under pressure.
- Comfort working with monitoring dashboards, ticketing systems, communication platforms, and basic analytics tools.
- Ability to document incidents clearly and communicate effectively with leaders and cross-functional partners.
- Proven ability to follow processes, maintain attention to detail, and perform consistently across rotating shifts.
- Willingness to learn new tools, analytical techniques, and operational best practices.
- Ability to work rotating shifts as part of a 24/7 global operations model.
- Bachelor’s degree or equivalent professional or military experience.
Nice To Haves
- Basic familiarity with open-source intelligence (OSINT) tools; training may be provided as needed.
Responsibilities
- Monitor dashboards, alerts, inbound reports, and open-source signals to identify emerging security, safety, and operational incidents.
- Triage incidents, follow established SOPs, and support incident command with accurate documentation, coordination, and information validation.
- Track ongoing incidents, global events, and operational conditions to maintain real-time situational awareness across shifts and regions.
- Conduct initial fact-finding, source validation, and contextual analysis to distinguish signal from noise and support escalation.
- Identify issues that exceed defined thresholds and escalate them to the GOC Manager or Risk Intelligence team with clear, structured information.
- Prepare concise shift reports and conduct disciplined handovers covering incident status, risk context, and outstanding actions.
- Participate in drills, retrospectives, and continuous improvement efforts to strengthen readiness, workflows, and analytical rigor.
- Remain professional, composed, and judicious during fast-moving or high-impact incidents.
Benefits
- 401(k) plan with employer matching
- 16 weeks of paid parental leave
- Wellness benefits
- Commuter benefits match
- Paid time off and paid sick leave
- Medical, dental, and vision benefits
- 11 paid holidays
- Disability and basic life insurance
- Family-forming assistance
- Mental health program
- Flexible paid time off/vacation for salaried roles
- Vacation accrual for hourly roles
- Wellness expense reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
