Analyst, Global Operations Center

DoorDash•Tempe, AZ

About The Position

The Global Safety and Security team protects DoorDash’s people, property, operations, brand, and reputation, using agility, technology, and a people-first mindset. The GOC Analyst supports DoorDash’s 24/7 Global Operations Center, reporting to the GOC Manager and helping protect people, assets, and operations through real-time monitoring, incident triage, and operational response. As a frontline operator, the analyst monitors systems, assesses risk, follows standard operating procedures, and escalates emerging incidents quickly and accurately. The role also involves validating information and providing clear operational context to support timely escalation and informed decisions. The analyst works in a high-tempo, follow-the-sun environment where clarity, discipline, and sound judgment are critical to operational resilience.

Requirements

3+ years of experience in a GSOC, GOC, SOC, or comparable 24/7 operations or incident response environment.
Working knowledge of incident triage, escalation protocols, and operational playbooks.
Ability to assess information quality, identify trends or anomalies, and provide clear operational context during incidents.
Comfort using open-source tools and publicly available information to validate events and support situational awareness.
Ability to assess risk, prioritize tasks, and act decisively under pressure.
Comfort working across monitoring dashboards, ticketing systems, communication platforms, and basic analytics tools.
Ability to document incidents clearly and communicate effectively with leaders and cross-functional partners.
Ability to follow processes, maintain attention to detail, and perform consistently across rotating shifts.
Willingness to learn new tools, analytical techniques, and operational best practices in a structured operations environment.
Ability to work rotating shifts as part of a 24/7 global operations model.
Bachelor’s degree, or equivalent professional or military experience.

Responsibilities

Monitor dashboards, alerts, inbound reports, and open-source signals to identify emerging security, safety, and operational incidents.
Triage incidents, follow established SOPs, and support incident command activities through accurate documentation, coordination, and information validation.
Track ongoing incidents, relevant global events, and operational conditions to maintain real-time situational awareness across shifts and regions.
Conduct initial fact-finding, source validation, and contextual analysis to distinguish signal from noise and support escalation.
Identify when issues exceed defined thresholds and escalate them to the GOC Manager or Risk Intelligence team with clear, structured, decision-ready information.
Produce concise shift reports and conduct disciplined handovers that capture incident status, risk context, and outstanding actions.
Participate in drills, retrospectives, and continuous improvement efforts to strengthen GOC readiness, workflows, and analytical rigor.
Maintain professionalism, composure, and sound judgment during fast-moving or high-impact incidents.