Analyst, Equipment Support

Ocean Network Express•Chicago, IL

9d•Hybrid

About The Position

The Analyst, Equipment Support helps maximize container fleet utilization, maintain data integrity, facilitate equipment retrieval, and control operational expenditures at Ocean Network Express (ONE). The role connects daily operations with digital innovation, including resolving EDI transmission discrepancies, supporting AI-driven process automation, guiding offshore team deliverables, and ensuring accurate asset synchronization with Global Head Office in Singapore. The position supports equipment data integrity and operational excellence by using ONE’s proprietary software to troubleshoot movement-record errors and EDI discrepancies, monitoring equipment error events, correcting data inconsistencies, and promoting adoption of AI and digital tools. It also assists with the disposition and sale of damaged, aged, or surplus equipment, including soliciting and evaluating bids, facilitating transactions, and maintaining documentation and audit trails. The role handles lost, stolen, and unrecovered container cases from start to finish, coordinating with motor carriers, customers, law enforcement, and insurance underwriters; issuing Depreciated Value billings; and following up on collections. The position is based in Naperville, Illinois, and follows a hybrid schedule requiring three days in the office and two days remote each week. It may require joining teleconferences with overseas offices before or after normal working hours as needed.

Requirements

Strong proficiency in Google Workspace applications, including Google Sheets, Docs, Slides, and Gemini, and AI productivity tools such as Gems and NotebookLM.
Comprehensive understanding of container equipment operations, fleet tracking, and the full lifecycle of ocean logistics.
Ability to use third-party vendor websites, marine terminal operating systems, and industry portals across North America.
Exceptional written and verbal communication skills with cross-functional departments, vendors, and senior leadership.
Demonstrated leadership, coaching, and mentoring capabilities.
Flexibility to join overseas-office teleconferences before and/or after working hours as required.

Nice To Haves

At least 2 years of experience in ocean carrier operations, container logistics, transportation, or intermodal equipment management; described as preferred.
Bachelor’s degree in Supply Chain, Logistics, Business Administration, or a related field; described as preferred.
Experience with equipment and ocean logistics, data integrity and analytical problem-solving, digital adaptability and AI integration, cross-functional collaboration and stakeholder management, cost accountability and financial precision, and prioritization and time management.

Responsibilities

Troubleshoot container movement-record errors and EDI discrepancies using ONE’s proprietary software.
Monitor equipment error events and identify and correct data inconsistencies.
Support equipment asset synchronization with Global Head Office in Singapore.
Lead or support adoption of AI and digital tools, including process automation initiatives.
Provide guidance and mentorship to offshore teams and coordinator staff.
Assist with coordinating the disposition and sale of damaged, aged, or surplus equipment in accordance with corporate guidelines.
Solicit competitive bids, evaluate offers, facilitate equipment transactions, and maintain detailed documentation and audit trails.
Manage lost, stolen, and unrecovered container cases end-to-end.
Coordinate with motor carriers, customers, law enforcement, and insurance underwriters on equipment recovery cases.
Issue Depreciated Value billings and follow up on collections.
Help maximize container fleet utilization and control operational expenditures.
Join teleconferences with overseas offices before and/or after working hours as required.