Equipment Support

Evolution • Atlantic City, NJ

4d

About The Position

Evolution is seeking a detail-oriented, reliable Equipment Support team member to maintain the integrity, functionality, and performance of gaming equipment in its studio. This hands-on role involves routine inspections, preventative maintenance, troubleshooting, and servicing equipment to ensure game-related machinery operates efficiently and meets regulatory and operational standards. The role requires careful recordkeeping and timely responses to maintenance requests while supporting daily studio operations.

The position works with tools and basic computer systems and involves problem-solving and managing multiple tasks in a fast-paced environment. The Equipment Support team member collaborates with other departments to uphold game integrity, enhance the player experience, and support studio operations. Work includes equipment maintenance, inventory tracking, consumable management, issue resolution, documentation, and additional operational tasks as required.

Requirements

• Basic computer skills.
• A high sense of responsibility.
• Attentiveness to detail and recordkeeping.
• Ability to work shifts.
• Ability to accurately fulfill direct management orders and work tasks.
• Ability to complete daily routines within specific timelines while handling unscheduled requests without supervision.
• Ability to multitask without sacrificing quality of work.
• Team spirit and ability to collaborate with other departments to align with studio goals.

Nice To Haves

• Knowledge of ticket systems and cloud storage software such as SharePoint, Jira, and OneDrive.
• Ability to use common tools.

Responsibilities

• Keep detailed records of daily, weekly, bi-weekly, monthly, and ad-hoc tasks.
• Communicate abnormalities or potential integrity issues to the direct manager.
• Perform routine machinery checks to ensure functionality and a positive user experience.
• Occasionally handle game consumable shipments, clean game shows weekly, and handle plastic equipment such as scanner frames, shoes, and discard holders.
• Carry out ad-hoc duties assigned by the direct manager to meet business needs.
• Complete daily checks of game consumables to ensure they are intact and usable.
• Complete daily inventory logs.
• Respond to maintenance request tickets and document services in detail.
• Regularly exchange, maintain, and clean shuffler and card-counting machines.
• Replace potentially broken parts and test device functionality using software such as Putty and DPC Tester.
• Service roulette tables, including wheel rotation, wheel swaps, wheel leveling, correction, releveling, calibration, nano-poller replacement, and COM port setup.
• Investigate reports of improperly functioning machinery and resolve issues.
• Change game consumables in use at required daily, weekly, monthly, and regulatory intervals.
• Alert the direct manager to irregularities that may indicate suspicion or a violation of game integrity.

Benefits

• Medical, dental, and vision coverage with low-cost premiums.
• Paid time off.
• 401(k) plan with company match.
• Employee discounts on shopping, travel, dining, and entertainment.
• Referral bonus program.
• Modern office environment with premium amenities and refreshments.
• Career development and growth opportunities.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed