Equipment Support

Evolution • Atlantic City, NJ

3d

About The Position

Evolution is seeking a detail-oriented, reliable Equipment Support team member to maintain gaming equipment in its studio. This hands-on role involves routine inspections, preventative maintenance, troubleshooting, servicing, and recordkeeping to help ensure equipment functions properly and meets regulatory and operational standards. The position also supports daily studio operations through inventory and consumable management, prompt response to maintenance requests, and collaboration with other departments. The role requires comfort using tools and basic computer systems, problem-solving skills, and the ability to manage competing tasks in a fast-paced environment.

Requirements

• Basic computer skills.
• High sense of responsibility.
• Attention to detail and recordkeeping.
• Ability to work shifts.
• Ability to accurately carry out direct management orders and work tasks.
• Ability to complete routine work within specific timelines while handling unscheduled requests without supervision.
• Ability to multitask without sacrificing work quality.
• Team spirit and ability to collaborate with other departments to align with studio goals.
• Comfort using common tools.

Nice To Haves

• Knowledge of ticket systems and cloud-storage software, such as SharePoint, Jira, or OneDrive.

Responsibilities

• Keep detailed records of daily, weekly, bi-weekly, monthly, and ad-hoc tasks.
• Report abnormalities or potential game-integrity issues to the direct manager.
• Perform routine machinery checks to ensure functionality and a positive user experience.
• On occasion, handle game consumable shipments, clean game shows weekly, and handle plastic equipment such as scanner frames, shoes, and discard holders.
• Carry out ad-hoc duties assigned by the direct manager that meet business needs.
• Check game consumables daily for integrity and usability.
• Complete daily inventory logs.
• Respond to maintenance service tickets and document services in detail.
• Regularly exchange, maintain, and clean shufflers and card-counting machines.
• Replace potentially broken parts and test device functionality using software such as Putty and DPC tester.
• Service roulette tables, including wheel rotation, wheel swaps, leveling and calibration, replacing changing nano pollers, and setting up COM ports.
• Investigate reports of improperly functioning machinery and resolve issues.
• Change game consumables at daily, weekly, monthly, and regulatory-required intervals.
• Alert the direct manager to irregularities that may indicate suspicion or a violation of game integrity.

Benefits

• Competitive salary of $18 per hour.
• Medical, dental, and vision coverage with low-cost premiums.
• Paid time off.
• 401(k) plan with company match.
• Nationwide discounts on shopping, travel, dining, and entertainment.
• Referral bonus program.
• Modern office environment with premium amenities and refreshments.
• Collaborative culture that celebrates innovation, achievement, and professional growth.
• Career growth potential.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed