Analyst, Equipment Support
About The Position
The Analyst, Equipment Support helps maximize container fleet utilization, maintain data integrity, facilitate equipment retrieval, and control operational expenditures across Ocean Network Express. The role connects daily operations with digital innovation, addressing EDI transmission discrepancies, expanding AI-driven process automation, guiding offshore team deliverables, and ensuring precise asset synchronization with Global Head Office in Singapore. The position supports equipment data integrity, EDI troubleshooting, and operational excellence; assists with the sale and disposition of damaged, aged, or surplus equipment; and helps recover lost, stolen, or unrecovered containers. It also works with motor carriers, customers, law enforcement, insurance underwriters, vendors, and internal stakeholders. The role follows a hybrid work schedule, with three days in the office and two days remote each week.
Requirements
- At least 2 years of experience in ocean carrier operations, container logistics, transportation, or intermodal equipment management is preferred.
- Strong proficiency in Google Workspace applications, including Google Sheets, Docs, Slides, and Gemini, and AI productivity tools such as Gems and NotebookLM.
- Comprehensive understanding of container equipment operations, fleet tracking, and the full lifecycle of ocean logistics.
- Ability to use third-party vendor websites, marine terminal operating systems, and industry portals across North America.
- Exceptional written and verbal communication skills across cross-functional departments, vendors, and senior leadership.
- Demonstrated leadership, coaching, and mentoring capabilities.
- Flexibility to join teleconferences with overseas offices before and/or after working hours as required.
- Strong equipment and ocean logistics expertise, data integrity and analytical problem-solving, digital adaptability and AI integration, cross-functional collaboration and stakeholder management, cost accountability and financial precision, and prioritization and time management.
Nice To Haves
- Bachelor’s degree in Supply Chain, Logistics, Business Administration, or a related field preferred.
- At least 2 years of experience in ocean carrier operations, container logistics, transportation, or intermodal equipment management preferred.
Responsibilities
- Use ONE’s proprietary software to troubleshoot equipment movement record errors and EDI discrepancies.
- Monitor equipment error events and identify and correct data inconsistencies.
- Lead adoption initiatives for AI and other digital tools.
- Guide and mentor offshore teams and coordinator staff.
- Assist in coordinating the disposition and sale of damaged, aged, or surplus equipment in accordance with corporate guidelines.
- Solicit competitive bids, evaluate offers, facilitate transactions, and maintain detailed documentation and audit trails.
- Assist with lost, stolen, and unrecovered container cases from beginning to end.
- Liaise with motor carriers, customers, law enforcement, and insurance underwriters on equipment recovery cases.
- Issue Depreciated Value billings and follow up on collections.
- Maintain asset synchronization with Global Head Office in Singapore.
Benefits
- Hybrid working arrangements.
- Total rewards package including medical, dental, vision, life insurance, short-term and long-term disability, and a 401(k) plan.
- Opportunities for internal movement, advancement, and professional growth.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
