Analyst, Contract Operations - Customer Contract Administration

Becton Dickinson Medical Devices • Vernon Hills, IL

1d • Onsite

About The Position

The Analyst, Contract Operations supports BD’s price activation processes, including execution of letters of commitment, customer setup and maintenance, group transitions, and local contract management. The role handles custom, courtesy, self-distributor, and non-GPO agreements and oversees commercial consumable sales contracts across U.S. business segments, ensuring accurate and timely implementation in support of business objectives.

Reporting to the Manager of Contract Operations, the Analyst serves as a point of contact for pricing activation and membership inquiries and works with distributor partners, GPOs, sales teams, commercial operations groups, and customers. The position supports operational capabilities, policy execution, process optimization, and governance for complex contracting activities. It also helps ensure alignment of external partners and customers with BD’s strategic objectives.

The role manages inquiries and price activation transitions, maintains membership and pricing documentation, supports contract loading and testing, and identifies opportunities to improve contract execution and the customer experience. BD emphasizes on-site collaboration; most roles require at least four days per week in the office. The listed primary work location is Franklin Lakes, New Jersey. Compensation is listed as $36.80–$58.90 per hour.

Requirements

• Bachelor’s degree (BA/BS) or equivalent professional experience.
• 1–3 years of experience in commercial contract operations or related fields.
• Strong Excel skills, including manipulating large datasets and extracting insights.
• Excellent verbal and written communication skills, with the ability to convey complex information clearly and effectively.
• Ability to build and maintain cross-functional relationships with internal and external stakeholders.
• Strong problem-solving skills, sound business acumen, and attention to detail.
• Growth mindset and commitment to continuous improvement, innovation, and driving value.
• Strong organizational skills and ability to manage multiple priorities effectively.
• Track record of meeting or exceeding key performance metrics.
• Required skills listed: adaptability, collaboration, contract execution, contract pricing, customer service, Microsoft Excel, Salesforce, sales support, and time management.

Nice To Haves

• Experience with data mining and visualization tools such as SAP BI, Power BI, and QlikView.
• Familiarity with ERP systems including SAP, Vistex, and JDE.

Responsibilities

• Execute letters of commitment, customer setup and maintenance, GPO group transitions, and local contracts for new and renewal agreements.
• Respond to internal and external inquiries related to pricing activation and membership, including managing and resolving a high volume of requests.
• Use automation and reporting tools to research stakeholder needs and respond promptly.
• Facilitate internal and external calls to address and resolve stakeholder requests.
• Apply BD business and membership strategies to communicate customer pricing eligibility for GPO and local agreement requests.
• Manage performance against key metrics, KPIs, SLAs, and Individual Impact goals.
• Manage price activation transitions, including roster alignment and timely setup of effective dates for new and transitioning members.
• Manage member account additions and removals across ERP platforms using bots and automation tools.
• Prepare and distribute dealer notifications to distributors about contract pricing and membership changes resulting from price activation transactions.
• Maintain centralized documentation of membership-related pricing exceptions in contracting playbooks.
• Communicate time-sensitive membership exceptions to cross-functional teams to support downstream processes and mitigate financial risks.
• Identify local agreements that require modifications due to GPO group transitions using Power BI or other reporting tools.
• Notify local contracting associates of necessary updates to support accurate GPO fee reporting.
• Serve as a subject matter expert in designing and implementing improvements to the accuracy, timeliness, and efficiency of LOC, CS&M, and GPO group transition processes.
• Collaborate with distributor partners on contract loading processes and testing.
• Work with business stakeholders to improve GPO and local contract execution and renewal processes.
• Identify and implement process and service enhancements to improve the customer experience.
• Coordinate with teams to address contract execution activities affecting pricing accuracy.
• Participate in distributor calls as needed to resolve related issues.

Benefits

• Annual bonus.
• Medical coverage and health savings accounts.
• Flexible spending accounts.
• Dental coverage.
• Vision coverage.
• Hospital care, critical illness, and accidental injury insurance.
• Life and AD&D insurance.
• Short-term and long-term disability coverage.
• Long-term care with life insurance.
• Wellness resources and incentives, including mental health support and disease management programs.
• BD 401(k) Plan and deferred compensation and restoration plan.
• 529 college savings plan and financial counseling.
• DailyPay and Baxter Credit Union access.
• Paid time off, including required state leaves.
• Educational assistance and tuition reimbursement.
• MetLife Legal Plan.
• Group auto and home insurance.
• Pet insurance.
• Commuter benefits.
• Product and service discounts.
• Academic Achievement Scholarship and Service Recognition Awards.
• Employer matching donation.
• Adoption assistance.
• Backup day care and eldercare, caregiving assistance, and support for caregivers.
• Employee Assistance Program.
• Paid parental leave.
• Bereavement, military, personal, family and medical, and jury and witness duty leave.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level