Contract Administration & Data Analytics Analyst

Cencora • USA > OH > Remote, OH

2d • Remote

About The Position

This remote role supports American Health Packaging, a Cencora business that provides pharmaceutical packaging services in the United States. The position must be based in the Eastern Time Zone and reports under the general direction of the Senior Manager of Portfolio Management.

The analyst oversees contract lifecycle management, provides business insights through data analytics, and leads continuous improvement initiatives to enhance operational performance. As a liaison among Commercial, Finance, Operations, IT, and Customer teams, the role helps ensure contract compliance, data integrity, process efficiency, and business alignment. It combines contract administration and analytical work to identify trends, improve decision-making, increase productivity, reduce risk, and improve customer satisfaction, with a core focus on continuous improvement and automation.

The role independently manages portfolio activities for American Health Packaging and BluePoint Labs product lines; administers customer contract changes and obligations; maintains documentation and internal system accuracy; and supports audits, reporting, dashboards, and ad hoc analyses. It also identifies and implements workflow improvements and automation, applies AI tools to relevant processes, partners with IT and business stakeholders on digital solutions, and supports change management and cross-functional operational excellence initiatives.

Requirements

• Bachelor's degree in Business Administration, Finance, Analytics, Supply Chain, Operations Management, or a related field.
• At least 2 years of experience in contract administration, business operations, business analytics, or process improvement.
• Experience with Power BI, Alteryx, Databricks, Dataiku, Business Objects, or other business intelligence platforms.
• Advanced Microsoft Excel skills.
• Excellent communication and stakeholder management skills.
• Experience in healthcare, pharmaceutical, distribution, manufacturing, or regulated industries.
• Hands-on experience with automation, AI-enabled solutions, or continuous improvement methods.

Nice To Haves

• SQL knowledge is recommended.
• Knowledge of SAP, Salesforce, and IQVIA is beneficial.

Responsibilities

• Independently manage portfolio activities for American Health Packaging and BluePoint Labs product lines.
• Identify, implement, and communicate customer contract add, change, and delete activities.
• Manage multiple customer contracts, understand contract terms, work with Sales Managers to resolve discrepancies or issues, and ensure compliance with contract terms and obligations.
• Maintain contract documentation and ensure accuracy across internal systems.
• Serve as a point of contact for Sales, Legal, Finance, Operations, and customers regarding contract-related inquiries.
• Conduct periodic contract audits and identify process enhancements and risk-mitigation opportunities.
• Develop and maintain standard operating procedures, work instructions, and process documentation.
• Support standardized reporting functions.
• Analyze operational, financial, customer, and portfolio performance data to identify trends and business opportunities.
• Aid in developing and maintaining dashboards and reports using business intelligence tools.
• Perform ad hoc analyses related to pricing, customer contracts, product portfolios, and business performance.
• Partner with stakeholders and BIA to define reporting requirements and analytical solutions.
• Validate data quality and implement controls to improve accuracy and reliability.
• Apply AI tools and technologies to improve contract management, document review, data extraction, and reporting processes.
• Identify, evaluate, and implement automation opportunities across contract administration processes.
• Identify workflow inefficiencies and implement process improvements to increase productivity and reduce cycle times.
• Partner with IT and business teams to implement automation tools and digital solutions.
• Drive change management efforts and support user adoption of new processes and technologies.
• Partner with BIA on cross-functional projects focused on operational excellence and customer experience improvements.
• Standardize best practices across business functions and promote a culture of continuous improvement.

Benefits

• Medical, dental, and vision care.
• Support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family-building support, behavioral health solutions, paid parental leave, and paid caregiver leave.
• Training programs, professional development resources, and mentorship opportunities.
• Opportunities to participate in employee resource groups and volunteer activities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level