AMI Technical Services Coordinator

City of Akron•Akron, OH

About The Position

This is technical and supervisory work involving the collection, processing, and analysis of utility data and monitoring Advanced Metering Infrastructure (AMI) systems. The employee coordinates resources and helps ensure accurate meter readings and efficient operation of the City's residential and commercial AMI systems. Work is performed under general supervision of management, with considerable independent responsibility for determining the work needed to meet operational deadlines. The position monitors AMI system performance and data integrity, investigates system issues, and analyzes data and network-health analytics for trends and problems. It coordinates and supervises staff who monitor, maintain, and analyze AMI systems, while ensuring excellent customer service. The role also manages work orders, meter repair and testing needs, scheduled meter-reading data transfers, customer-information-system data, reporting, and recommendations about emerging AMI technologies. The position requires driving to work sites, trainings, and meetings. This is a classified position filled through a competitive examination. Candidates must meet the stated qualifications at the time of examination and appointment. The City of Akron conducts pre-employment drug screening.

Requirements

Graduation from an accredited high school or GED.
At least three years of paid experience in utilities collection, utilities billing, utilities reporting, or utilities customer-service activities.
A valid State of Ohio driver's license; a valid out-of-state driver's license may be accepted conditionally, but an Ohio license must be obtained before appointment if selected.
Considerable knowledge of relevant divisional rules and regulations.
Knowledge of the use and programming of AMI systems and equipment.
Skill in using personal computers, tablets, and related software in all aspects of the work.
Skill in maintaining, monitoring, and analyzing AMI system data.
Ability to analyze and evaluate problems, make decisions, and direct corrective action.
Ability to plan, assign, coordinate, and supervise subordinate workers' activities and train employees in all aspects of the work.
Ability to schedule work to meet strict deadlines.
Ability to create, update, and maintain data using customer information systems.
Ability to perform mathematical calculations with fractions, decimals, and percentages.
Ability to establish and maintain effective employee and public relations.
Ability to maintain records and prepare reports.
Ability to safely operate a motor vehicle.
Candidates must meet the qualifications and requirements in the announcement at the time of examination and appointment.
Candidates must obtain a passing score on the competitive examination to receive credit for education and experience.

Responsibilities

Monitor AMI system performance and data integrity.
Investigate and resolve issues related to AMI systems.
Review, analyze, and interpret AMI system data and network-health analytics to identify trends and issues.
Coordinate and supervise staff involved in monitoring, maintaining, and analyzing AMI systems, and ensure excellent customer service.
Generate work orders to address network-communication issues or irregular data received from the AMI network and connected devices.
Identify necessary meter repairs, calibration, and testing.
Submit scheduled meter readings for processing through data transfers.
Create, update, and maintain data using customer information systems and associated meter-reporting applications.
Prepare and submit reports regarding meter performance, data quality, and AMI system health and operational efficiency.
Keep current with emerging AMI technology and operations.
Research system developments and make recommendations to management.
Drive to work sites, trainings, and meetings.
Perform related work as required.