AMI Data Analyst
About The Position
The AMI Data Analyst oversees the flow of Advanced Meter Infrastructure (AMI) data from 1.6 million customer meters to Alabama Power Company (APC) billing systems. The role ensures the continuous availability and quality of data from AMI systems, including Sensus RNI and MV90Xi, to C2M and other systems that use meter data. It also monitors the operation and reporting of servers, routers, operating systems, and databases; analyzes meter performance and billing success; and identifies operational issues affecting data collection and transfer. The analyst resolves meter exceptions caused by system, application, or transmission failures and works with team members to analyze AMI performance, report trends and problem areas, and improve operational processes. The role involves regular collaboration and communication with Energy Sales and Services, the Technology Organization, Customer Services, Regulatory, Power Delivery, Metering Services, and other internal partners to provide accurate meter data to required systems in a timely manner.
Requirements
- At least 2 years of experience in Customer Services, Metering Services, Technology Organization, Power Delivery operations, data analysis, or communications systems.
- Ability to work and communicate effectively with internal partner departments, managers, vendors, and suppliers.
- Ability to manage multiple complex technology and business issues.
- Strong interpersonal skills and ability to work well in a team setting.
- Knowledge of Customer Services billing processes and field services, communications systems—particularly RF—metering technologies, and Technology Organization systems used to monitor and measure deployment of more than 1.5 million meters.
- Occasional on-call assignments and irregular hours are required.
- Excellent communication skills; self-directed with strong initiative; accountable; collaborative; committed to learning and development; able to build and maintain partner relationships; and consistently maintains high performance standards.
- Demonstrate a customer-service mindset, support Diversity, Equity, and Inclusion, and demonstrate behaviors consistent with the Company's values.
Nice To Haves
- A four-year degree in business, computer systems, or engineering is preferred.
Responsibilities
- Ensure continuous availability of high-quality data from AMI systems, including Sensus RNI, MV90Xi, and C2M, for systems that rely on meter data.
- Monitor and review data several times during each working day to assess AMI system performance.
- Maintain detailed knowledge of data-flow processes and architecture connecting meters, data collectors, communications systems, and Technology Organization systems.
- Identify and troubleshoot AMI system and infrastructure issues involving hardware, software, or networks that interrupt data flow.
- Detect data anomalies and exceptions to quality standards.
- Analyze Load Profile data and make appropriate edits in collaboration with Energy Sales, Customer Services, and Revenue Accounting.
- Work with others to resolve AMI system and data-quality issues.
- Provide training to team members or internal partners as necessary.
- Assist with specifying requirements, designing, building, testing, and evaluating improvements to work practices; write queries, scripts, or programs to enhance data analysis.
- Communicate daily with internal partners to ensure accurate data flow.
- Prepare summaries and reports of AMI operational activities and results for APC management.
- Analyze daily meter performance, monitor billing success, identify operational problem areas, and help develop processes to improve data collection.
- Resolve meter exceptions caused by system performance, application issues, or failures to transmit meter data to other systems.
Benefits
- Competitive base salary
- Annual incentive awards for eligible employees
- Health, welfare, and retirement benefits
- Potential additional compensation through an incentive program, subject to the applicable plan terms and conditions
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
