AMI Systems Specialist

ZipStaff•Chapel Hill, NC

6d•Remote

About The Position

ZipStaff is hiring a senior AMI Systems Specialist to take a lead technical role in application support for Advanced Metering Infrastructure (AMI) systems at a major energy utility, including the Meter Data Management System (MDMS) and Head End System (HES). This is a 100% remote, 12-month contract starting November 30, 2026, with rotating on-call support. The role is suited to a hands-on production support lead with a prevent-and-predict mindset. The specialist owns day-to-day operations of MDMS and integrated applications; analyzes production issues, data flows, and logs; and builds alerting and monitoring automation. The role leads incident triage, remediation, root cause analysis, and preventive actions, including Human Performance Improvement (HPI). It also involves coordinating with vendors and business partners on releases, upgrades, enhancements, and production planning; developing insights from process data; improving monitoring processes; reporting status and critical issues; and guiding other employees and contractors.

Requirements

8+ years of IT experience, including a lead technical role in production application support.
Hands-on experience supporting AMI systems such as MDMS and HES.
Solid experience in IT architecture, infrastructure and cloud development, software architecture design, business analysis, and DevOps.
Proven skills in incident triage, log analysis, data-flow tracing, and root cause analysis.
Experience building automation for alerting and monitoring.
Strong project management, product management, and communication skills.
Availability for rotating on-call support.

Nice To Haves

Experience in the utility or energy sector.
Experience working with AMI vendors on releases, upgrades, and enhancements.
Background in IT process improvement and Human Performance Improvement (HPI) practices.
Experience mentoring or upskilling technical teams.

Responsibilities

Own day-to-day operation of MDMS and the applications integrated with it, including rotating on-call support.
Analyze MDMS issues, trace data flows, and perform log analysis to resolve production problems quickly.
Build automation for alerts and monitoring, and identify tools and reports the AMI Run team needs to monitor and troubleshoot production.
Lead incident triage, remediation, and root cause analysis; recommend preventive actions, including HPI.
Own production issue resolution in an agile framework with quick turnaround, collaborating with vendors and ecosystem partners.
Partner with vendors and business partners on release notes, scheduled upgrades, and enhancements, and contribute to production release planning.
Trend process data to develop insights and drive continuous improvement and holistic monitoring processes.
Provide status updates, report critical issues, and engage vendors and sponsors in weekly status meetings.
Work independently while guiding other employees and contractors.