Ambulatory Practice Manager, Barre Health Center

UMass Memorial Health•Barre, MA

11d•$111,384 - $200,491

About The Position

The Ambulatory Practice Manager oversees operations and provides leadership across Pediatrics, Family Medicine, Laboratory Services, and Radiology at Barre Health Center. In conjunction with the Medical Director, Division Chief, Ambulatory Physician Leader (APL), and Senior Director of Ambulatory Operations, the Manager executes strategic plans and directs the daily planning, organization, coordination, and evaluation of one or more ambulatory clinics or units. The role ensures efficient operations, quality care, effective workflows, and high patient satisfaction while maintaining compliance with system policies, ambulatory care standards, and regulatory requirements. The Manager oversees staffing and other human and material resources, space and equipment, patient registration, scheduling, office operations, charge capture, physician relations, and general business functions. The position participates in budget development and manages operations to budget. It also directs staff performance and development, operational improvement, quality and safety efforts, and patient and employee experience initiatives. The posting notes that ambulatory practice management experience and laboratory and imaging experience are required. The position is full-time, 40 hours per week, with a Monday-through-Friday schedule and a day shift from 8:00 a.m. to 4:30 p.m. Work is sedentary and takes place indoors in a normal office and patient care environment. The hiring range is $111,384.00–$200,491.20 for a full-time schedule; part-time or reduced-schedule compensation is prorated. A signing bonus may be available, with eligibility confirmed during the interview process.

Requirements

Bachelor’s degree in Business, Healthcare Management, an applicable field, or a Bachelor of Science in Nursing.
Prior leadership or managerial experience with proven team-building ability.
Proven project management and presentation skills.
Exceptional analytical skills, including data analysis, review of statistical data, departmental planning and control, budget preparation and maintenance, and problem solving.
Interpersonal and oral and written communication skills to provide participative leadership and interact effectively with patients, families, physicians, visitors, and staff.
Strong problem-solving skills.
Proficiency with Microsoft applications.
Ambulatory practice management experience.
Laboratory and imaging experience.

Nice To Haves

MBA or MSN.
At least 3 years of directly related work experience in the field of specialty.

Responsibilities

Execute strategic plans and manage the daily planning, organization, direction, coordination, and evaluation of assigned ambulatory clinics or units.
Ensure efficient day-to-day operations, quality care, efficient workflows, and high patient satisfaction while maintaining compliance with system policies, ambulatory care standards, and regulatory requirements.
Oversee resources, staffing, supplies, workflow, productivity, space, equipment, registration, scheduling, out-processing, office operations, charge capture, physician relations, and other business functions.
Identify workflow and access improvement opportunities, analyze ambulatory performance metrics, develop action plans, and implement operational improvements.
Partner with physician leaders and coordinate ancillary and support services to meet patient needs and service standards.
Develop, implement, and revise departmental policies, procedures, and objectives; identify systems changes and gather information to address complex problems.
Recruit, assess, onboard, orient, train, evaluate, coach, and support staff; maintain timely personnel documentation and ensure staff licenses and certifications are current.
Promote staff engagement, communication, recognition, professional development, retention, and a positive work environment.
Collaborate with Finance and leadership to develop annual and capital budgets; manage staffing and expenses to budget, review variances, and implement corrective actions.
Coordinate quality improvement, patient safety, employee engagement, and patient satisfaction initiatives; submit required performance and quality data and support evidence-based practice.
Maintain effective relationships with community agencies, groups, professional affiliations, and other departments as appropriate.
Ensure compliance with regulatory, safety, infection-control, and hospital policies and requirements.
Maintain regular, reliable, and predictable attendance and perform similar or related duties as required.