Scheduler - Atrius Health Ambulatory Surgery Center

SCA Health•Waltham, MA

18h

About The Position

The Scheduler coordinates outpatient surgeries and procedures at the Atrius Health Ambulatory Surgery Center. The role schedules cases at the request of physicians or their office staff; collects and enters patient demographic and insurance information; verifies benefits and obtains payer authorizations; and coordinates with nursing leadership to ensure equipment, staffing, and ancillary services are available. The Scheduler prepares and distributes daily surgery schedules, communicates add-on cases and scheduling conflicts, tracks cancellations, and monitors, maintains, and releases block time. The position also supports center operations by preparing daily bank deposits, cross-training to cover reception and admitting, and learning medical records, chart preparation, collections, and patient account advocacy duties. The Scheduler maintains positive communication with medical staff and office personnel, promptly reports patient problems to appropriate managers, and performs other clerical duties as directed by the Business Office Manager.

Requirements

High school diploma or GED.
At least one year of scheduling experience in an ambulatory surgery facility, acute-care hospital, or doctor's office.
Attendance.
Punctuality.
Ability to meet deadlines.

Responsibilities

Schedule outpatient surgeries and procedures as requested by physicians or their office staff.
Obtain and enter patient demographic and insurance information into the billing system.
Contact payers to verify patient benefits and obtain necessary authorizations.
Coordinate with the Director of Nursing to ensure needed equipment, requested staff, and ancillary services are available.
Prepare and distribute the daily surgery schedule to Nursing Managers, RNs, Pre-Op and PACU nurses and technicians, and the Business Office Manager.
Capture complete and accurate clinical, demographic, and insurance information for patients scheduled at the surgery center.
Communicate same-day and next-day add-on cases to the Director of Nursing and other appropriate employees.
Communicate potential scheduling conflicts to the Director of Nursing.
Promptly communicate patient problems to the Business Office Manager and/or Director of Nursing.
Maintain positive communications with medical staff members and their office personnel.
Track cancellations.
Monitor, maintain, and release block time.
Prepare daily bank deposits for monies received at the surgery center.
Cross-train to cover the front desk during receptionist/admitting clerk lunches, breaks, and extended absences.
Cross-train in medical records, chart preparation, collections, and patient account advocacy duties.
Perform other clerical duties as directed by the Business Office Manager.