Ambulatory Supervisor, Barre Health Center

UMass Memorial Health•Barre, MA

2d•$57,782 - $104,042•Onsite

About The Position

The Ambulatory Supervisor is responsible for supervising employees and clinic activities to support efficient clinic administration. The role oversees day-to-day resources and operations, including patient registration, scheduling, clinic flow, charge capture, and referring physician relations. The supervisor also provides administrative support services for a physician leader, manager, or similar position. The supervisor coordinates clinic staffing, workflows, productivity, patient service, supplies, equipment, records, billing and cash-handling processes, and payroll as assigned. The position collaborates with clinic management and staff across departments to address operational issues, supports quality improvement and regulatory compliance, and promotes effective teamwork and respectful service for patients, visitors, and employees. Work is sedentary and takes place indoors in a normal office environment. The schedule is Monday through Friday, 8:00 a.m. to 4:30 p.m., for 40 hours per week. The stated hiring range is $57,782.40–$104,041.60 based on a full-time 40-hour schedule; part-time or reduced schedules are prorated. A signing bonus may be available, with eligibility confirmed during the interview process.

Requirements

Associate degree in a related field or equivalent experience.
Three or more years of medical administrative office experience.
Demonstrated leadership experience.
Excellent oral and written communication and interpersonal skills to communicate effectively with all levels of management, patients, and staff.
Excellent organizational and analytical/problem-solving skills and the ability to work independently.
Ability to coordinate and organize multiple functions and activities.
Proficiency in relevant computer software.

Nice To Haves

Previous supervisory or lead experience.

Responsibilities

Assure efficient daily clinic operations, including appropriate staffing, supply use, workflow, and productivity.
Oversee patient registration and scheduling of medical procedures for inpatients and outpatients, coordinating with hospital admitting, the operating room, diagnostic and therapeutic areas, pre-surgical evaluation, and other patient-care areas as needed.
Monitor scheduling and registration processes to support high-quality customer service; participate in multidisciplinary performance improvement initiatives and recommend improvements to systems, schedules, and procedures.
Maximize use of session time by adjusting daily schedules to support patient volume.
Monitor workflow and productivity, assess office performance, and take corrective action to support efficient and effective operations.
Assess patient flow and develop and maintain systems and processes for efficient flow.
Ensure patient information is gathered and updated at registration and that physician schedules are accurately incorporated.
Monitor phone service levels and oversee collection of patient co-payments.
Oversee and monitor weekly departmental payroll in Kronos as assigned.
Maintain adequate office-supply inventory and basic office equipment; reorder supplies and coordinate with purchasing, vendors, and facilities maintenance as needed.
Maintain effective liaison with clinic management and collaborate with staff and management across departments to address administrative issues.
Coordinate clerical and clinical staff to support quality patient care, conduct employee meetings as needed, and promote a team-focused environment.
Ensure patients and visitors are greeted efficiently and receive quality customer service.
Oversee billing support, on-site charge entry, co-payment collection, daily cash deposits, and processing of electronic encounter forms according to policy.
Ensure efficient setup, maintenance, filing, and retrieval of medical records, including highly sensitive confidential information.
Liaise with building management as needed regarding cleaning, security, safety, and parking; resolve patient complaints as required.
Supervise assigned personnel, including performance evaluations, scheduling, orientation, and training; make recommendations concerning personnel actions and resolve grievances and other personnel problems within the role's responsibilities.
Coordinate task assignments, help resolve technical and operational problems, and evaluate whether solutions achieve goals.
Provide direction, guidance, and leadership to support teamwork, motivation, and integration with system-wide initiatives.
Support diverse views and approaches and help maintain a professional, respectful, tolerant, civil, and accepting environment for employees, patients, and visitors.
Integrate diversity into departmental objectives, including hiring, promotions, training, and vendor selection.
Participate in performance improvement initiatives and apply quality improvement in daily operations.
Ensure compliance with regulatory agencies and maintain procedures needed to meet regulatory requirements.
Ensure compliance with hospital policies and quality assurance, safety, infection-control, health, and safety requirements.
Ensure adequate departmental equipment and supplies and maintain departmental policies, procedures, and objectives.
Perform similar or related duties as required or directed.