Ambulatory Patient Access Representative - Float
About The Position
This is a Float Position. The schedule is Monday, Tuesday, Thursday from 7:30 AM to 4:00 PM and Friday from 7:30 AM to 11:30 AM, with Wednesday off. The role involves greeting and registering patients, answering telephone calls, scheduling appointments, and managing medical charts. The position requires providing excellent customer service, obtaining accurate patient information, screening for insurance eligibility and pre-certification, identifying self-pay patients for financial assistance, and maintaining communication with other departments and clinical staff. The role also includes assisting in the training of new employees.
Requirements
- High School Diploma or equivalent, required.
- Demonstrated computer skills with the ability to navigate most current technology systems.
- Strong administrative skills.
- CPR certification (based on position and as determined by manager).
Nice To Haves
- Associate’s Degree, preferred.
- One year of health care experience, preferred.
Responsibilities
- Greets and registers patients.
- Answers telephone calls.
- Schedules appointments.
- Pulls and files medical charts when indicated.
- Provides excellent customer service to patients and families by applying best practices and standard operating procedures.
- Interviews and registers patients in registration areas that report up through Patient Access.
- Obtains accurate demographic, insurance, and physician information on registrations.
- Screens customer data to ensure patient is eligible for insurance indicated.
- Communicates differences to the customer.
- Screens registrations to ensure insurance pre-certification and physician referral requirements are met.
- Instructs customer on requirements.
- Assists in identifying self-pay patients and referring them to financial assistance when applicable.
- Establishes and maintains open communication with all departments that Patient Access interacts with and clinical staff in those areas.
- Assists in the shadowing/precepting of new employees.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
