Ambulatory Concierge

Cooper University Hospital • Voorhees, NJ

17d • $18 - $29

About The Position

The Ambulatory Concierge greets, guides, and manages patients and visitors throughout the campus and serves as the primary contact for patients, visitors, and staff. The role works closely with courier services, security, staff, and leadership within the building or campus. It provides first-level support and serves as a point person, in partnership with leadership, facilities, and support services, for property issues. The concierge also assists with customer service requests, maintains the lobby area, and escalates issues as appropriate. The role requires strong teamwork and organizational skills, exceptional service, and excellent written and verbal communication. It includes some sitting and standing, with approximately 75% of the time spent standing or walking, and other related assigned duties as needed.

Requirements

• One year of experience in general office, healthcare, and/or hospitality.
• Basic computer knowledge and proficiency in Microsoft Office Suite applications.
• Excellent oral and written communication skills.
• High School Diploma or GED required.
• Attention to detail and strong organizational skills.
• Exceptional service skills and the ability to connect with people at all levels within the organization.

Nice To Haves

• Bachelor's degree preferred.

Responsibilities

• Greet, guide, and manage patients and visitors throughout the campus.
• Act as the primary contact for patients, visitors, and staff.
• Work closely with courier services, security, staff, and building or campus leadership.
• Provide first-level support and act as a point person for property issues in partnership with leadership, facilities, and support services.
• Assist with customer service requests.
• Maintain the lobby area and escalate issues as appropriate.
• Perform other related assigned duties as needed.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED