Ambulatory Clinic Care Coordinator (RN)- Workers Compensation

The University of Kansas Health System•Kansas City, KS

25d

About The Position

The Workers Compensation Clinical Nurse Coordinator manages patient flow, triage, and direct patient care in an ambulatory clinic. The role coordinates care plans and continuity of care with patients, families, providers, employers, and other care providers, including follow-up after hospital admissions, discharges, and emergency room visits. The coordinator supports patient self-management, provides clinical and educational support, manages high-risk patients, and helps improve patient outcomes and quality of life. The position also uses electronic medical records and other computer tools to document care and coordinate follow-up appointments and calls, while developing efficient clinic systems and workflows.

Requirements

High school graduate.
Bachelor’s degree in Nursing.
Two or more years of RN experience.
Basic typing and word-processing ability.
Excellent analytical, critical-thinking, and problem-solving skills.
Basic Life Support Heartsaver (BLS HS) certification from the American Heart Association, or obtain it within 14 days.
Current active multi-state RN license in good standing in the state where the applicant lives, or an active single-state RN license in good standing in the state of work with proof of application for a multi-state license in the state where the applicant lives.
Staff hired before February 1, 2024, must obtain a multi-state RN license from their state of residence at their next RN license renewal, by March 31, 2026.

Nice To Haves

Previous medical office experience.

Responsibilities

Schedule follow-up appointments and phone calls for patients.
Coordinate patient care plans by liaising with care providers and employers.
Manage patient flow, triage, and direct patient care.
Serve as a communication liaison between front desk staff, nursing staff, physicians, and the clinic manager.
Develop expected patient outcomes, define appropriate resource utilization, and work with providers to set patient goals.
Provide nursing support and coordination to optimize patient outcomes and quality of life through clinical and educational programs or support services.
Support patient self-management of disease.
Coordinate continuity of care with patients and families after hospital admissions, discharges, and emergency room visits.
Manage high-risk patients, including patients with multiple co-morbidities or risk of hospital readmission, and maintain a registry.
Build relationships with patients and use assessment skills to identify physical, psychosocial, financial, and environmental health care needs.
Educate patients and appropriate ancillary personnel about health care needs, safety issues, benefits, diagnostic procedures, medications, nutrition, and health maintenance.
Use electronic tools, including the EMR, to document assessments, clinical findings, treatment plans, and progress toward goals.
Observe, record, and report patients’ conditions and reactions to drugs and treatments to physicians.
Maintain and review patient records, charts, and other pertinent information; record and post test and examination results and follow up with patients.
Respond to or refer incoming patient treatment-related phone calls.
Instruct patients and families regarding medications and treatment instructions.
Maintain patient confidentiality and document care in the EMR in compliance with practice standards.
Create efficient systems and workflows within the clinic or clinics.
Perform the professional, clinical, and technical competencies of the assigned unit or department; perform other duties as assigned.