About The Position

The Ambulatory Care Coordinator performs administrative clerical and record-keeping duties requiring some independent judgment and working knowledge of department procedures. The role helps ensure communication between the department and other facility departments flows smoothly, rapidly, and efficiently. It is a PRN position at Avera Gregory Hospital, with day-shift hours listed as 7:30 a.m. to 5 p.m., focused on clerical work and patient scheduling.

Requirements

  • High school diploma or GED equivalent.
  • Less than one year of related experience and/or training, or an equivalent combination of education and experience.
  • Ability to work the specified hours.
  • Ability to perform essential job functions satisfactorily, including adequate visual acuity and the ability to communicate effectively, hear, understand, and distinguish speech and other sounds.
  • Ability to work effectively in a team environment, coordinate workflow, and help maintain a productive and efficient environment.
  • Maintain confidentiality and comply with applicable safety principles, laws, regulations, and standards.

Responsibilities

  • Provide information, records, schedules, and prepared services for use by other departments.
  • Interview outpatients; complete forms and insurance or Medicaid pre-authorizations for scheduled procedures; maintain patient charts; transcribe physician orders onto forms according to established policies; and complete requisitions for outpatient procedures.
  • Coordinate clinic lab work, X-rays, procedures such as spiroscans and stress tests, and specialty-clinic referrals.
  • Schedule specialty-clinic appointments and communicate specific appointment instructions to patients.
  • Coordinate surgical instructions for patients with an RN.
  • Assist providers with outpatient procedures, including knee injections, excisional biopsies, and telemedicine, and take vital signs for some outreach clinics before the provider sees the patient.
  • Assist in managing the department budget.
  • Help ensure productivity across shifts, obtain proper authorization before overtime is accumulated, ensure breaks are taken, and maximize cross-training.
  • Participate in inventory control, keeping costs to a minimum and preventing lost charges.
  • Participate in facility IOP and quality processes to help ensure quality care.
  • Develop teamwork relationships with customers and suppliers.
  • Apply Avera’s mission, vision, core values, and social principles in daily work; promote compassion, hospitality, and stewardship.
  • Uphold Avera’s CARE standards of Communication, Attitude, Responsiveness, and Engagement; maintain confidentiality; work effectively with team members; and comply with applicable safety principles, laws, regulations, and standards.
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