Lona AM Server-1

HEI Hotels & Resorts•Fort Lauderdale, FL

About The Position

The AM Server provides superior customer service while maintaining a clean and attractive outlet for guests at The Westin Fort Lauderdale Beach Resort. The role involves greeting customers, preparing orders accurately, processing payments, and helping resolve guest concerns. The server also maintains product-preparation standards, cleans work areas and service equipment, follows accounting procedures, and balances the house bank at the end of the shift. The position requires regular attendance and may include other related duties as assigned.

Requirements

Basic mathematical skills to operate a cash register, make change, total guest checks, count the bank, prepare cash drops, total other charges, and understand portion sizes as they relate to pricing.
Ability to operate a keyboard and follow Point of Sale procedures.
Ability to effectively handle and resolve conflict situations, such as an inaccurate check total.
Ability to sit and/or stand and work continually in confined spaces, with or without reasonable accommodation.
Effective verbal and written communication skills, including the ability to adapt communication style for different audiences such as supervisors, coworkers, and the public.

Responsibilities

Greet customers promptly with a friendly, sincere welcome and communicate clearly while listening to and understanding their requests.
Prepare customer orders accurately and efficiently as requested.
Ring guest checks correctly and close them using the appropriate payment method, including cash, credit card, or house charge.
Ensure guest satisfaction and tactfully negotiate resolutions when guests are dissatisfied.
Maintain high standards for all product preparation.
Clean or sanitize work areas, utensils, equipment, service stations, or seating areas.
Follow accounting guidelines for receiving payments, verifying check totals, disbursing tips, and managing the cash drawer and house bank.
Balance the house bank at the end of the shift and retrieve and return it to the vault and workstation as required.
Comply with attendance rules and be available to work regularly.
Perform other job-related duties as assigned.