AM Server

Sage Hospitality Group • New Orleans, LA

3d

About The Position

Under general supervision, the AM Server provides prompt and courteous food service to restaurant customers. The role involves taking and serving food and drink orders, accommodating customer requests, remaining attentive throughout the dining experience, and meeting or exceeding the restaurant’s service standards. The server also performs opening and closing sidework, maintains cleanliness, processes guest checks and payments, attends meetings, and responds to customer inquiries. Associates are expected to maintain a clean, professional appearance and a friendly, courteous demeanor.

Requirements

• High school education or equivalent.
• At least 3 months of experience in a similar position.
• Basic knowledge of customer service principles, food service, and restaurant and kitchen operations.
• Knowledge of standard cash-handling procedures.
• Fluency in oral and written English.
• Ability to clearly see detailed guest checks, computer printouts, written instructions, and the restaurant in dimly lit conditions.
• Manual coordination to operate buttons, grasp items, and balance and carry trays loaded with food and beverages.
• Ability to lift, push, pull, and carry up to 50 pounds, including serving trays, carts, tables, chairs, and small equipment.
• Ability to balance, stoop, kneel, crouch, crawl, reach, handle, and finger throughout the shift.
• Full range of mobility and ability to travel up to 300 feet regularly throughout the shift.
• Ability to stand continuously during preparation, service, or expediting.
• Moderate hearing ability to hear customers and supervisors and communicate with staff.
• Excellent vision to assess whether products are appropriately prepared.
• Moderate comprehension and literacy to read and use records and special requests.
• Ability to perform multiple tasks, follow verbal and written instructions, and communicate verbally and in writing.
• Strong organization and attention to sound and visual details in crowded, noisy situations while handling multiple tasks.
• Tact and understanding when handling a variety of customer service problems, including stressful and highly emotional situations.

Responsibilities

• Greet restaurant customers and take food and drink orders, accommodating special needs and requests.
• Serve orders and remain attentive throughout the dining experience while adhering to or exceeding restaurant service standards.
• Complete restocking and cleaning duties through assigned opening and closing sidework.
• Memorize menu items, recipes, and daily specials to answer questions and make recommendations.
• Maintain cleanliness in the restaurant, waitstation, and kitchen service area, meeting state and local health board requirements.
• Control allocated guest checks according to established procedures and legibly document required order information.
• Receive guest payments and ensure the accuracy of guest checks and payment methods.
• Attend all pre-meal and departmental meetings in person to improve communication and build product, service, and facility knowledge.
• Respond to customer inquiries and comments in person and by phone with timely, knowledgeable information.
• Maintain a clean and professional appearance and a friendly, cheerful, and courteous demeanor.
• Perform other duties as assigned, requested, or deemed necessary by management.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED