AM Server

Sage Hospitality • New Orleans, LA

4d • $15

About The Position

Under general supervision, the AM Server provides prompt and courteous food service to restaurant customers. The role involves taking and serving food and drink orders, accommodating guest requests, maintaining attentive customer service throughout the dining experience, and ensuring accurate order processing and payment handling.

The server also performs opening and closing sidework, restocks and cleans work areas, maintains restaurant cleanliness and health standards, and learns menu items, recipes, and daily specials to answer questions and make recommendations. Attendance at pre-meal and departmental meetings is required, along with maintaining a clean, professional appearance and a friendly, courteous demeanor.

Requirements

• High school education or equivalent.
• At least 3 months of experience in a similar position.
• Basic knowledge of customer service principles, food service, and restaurant and kitchen operations.
• Knowledge of standard cash-handling procedures.
• Fluency in oral and written English.
• Ability to see detailed guest checks, computer printouts, and written instructions, and to observe the restaurant in dimly lit conditions.
• Manual coordination to operate buttons, grasp items, and balance and carry food and beverage trays.
• Ability to lift, push, pull, and carry up to 50 pounds, including trays, carts, tables, chairs, and small equipment, for up to 75% of the time.
• Ability to balance, stoop, kneel, crouch, crawl, reach, handle, and finger throughout the shift.
• Full range of mobility and ability to travel up to 300 feet regularly throughout the shift.
• Ability to stand continuously during preparation, service, or expediting.
• Moderate hearing ability to hear customers and supervisors and communicate with staff.
• Excellent vision to check that products are prepared appropriately.
• Moderate comprehension and literacy to read records and special requests.
• Ability to perform multiple tasks, follow verbal and written instructions, and communicate verbally and in writing.
• Strong organization and attention to sound and visual details in crowded, noisy situations while handling multiple tasks.
• Tact and understanding when handling varied customer-service problems, including stressful and highly emotional situations.

Responsibilities

• Greet restaurant customers, take food and drink orders, serve orders, and accommodate special needs or requests.
• Remain attentive to customers throughout the dining experience and meet or exceed restaurant service standards.
• Complete restocking and cleaning duties, including assigned opening and closing sidework.
• Memorize menu items, recipes, and daily specials to answer questions and make recommendations.
• Maintain cleanliness in the restaurant, waitstation, and kitchen service area to meet facility standards and state and local health requirements.
• Control guest checks using established procedures and legibly document required information as orders are taken and processed.
• Receive guest payments and ensure the accuracy of guest checks and payment methods.
• Attend pre-meal and departmental meetings in person.
• Respond to customer inquiries and comments in person and by phone with timely, knowledgeable information.
• Maintain a clean, professional appearance and a friendly, cheerful, courteous demeanor.
• Perform other duties as assigned, requested, or deemed necessary by management.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED