AM Server

HEI Hotels and Resorts•Alpharetta, GA

About The Position

The AM Server provides guests with exceptional service to achieve customer satisfaction and quality service while complying with corporate, franchise, and applicable federal, state, and local requirements and meeting or exceeding financial goals. The role involves preparing and maintaining the service station, welcoming guests, taking and entering orders, delivering food and beverages, checking guest satisfaction, and processing payments. The position is tipped/service-charge eligible and is not eligible for a discretionary performance bonus.

Requirements

Basic knowledge of food and beverage preparation, service standards, guest relations, and etiquette.
Knowledge of appropriate table settings, service ware, and menu items.
Ability to remember, recite, and promote menu items.
Ability to transport trays weighing up to 30 lbs. through a crowded room continuously throughout a shift, with or without reasonable accommodation.
Ability to operate beverage and toast equipment, with or without reasonable accommodation.
Ability to operate a keyboard and learn Point of Sale procedures.
Effective verbal and written communication skills, including the ability to adapt communication style to different audiences.
Ability to establish and maintain effective working relationships with associates, customers, and patrons.
Willingness to assist coworkers and work as part of a team.
Must comply with attendance rules and be available to work regularly.

Responsibilities

Check the service station before, during, and after the shift to ensure proper setup and cleanliness.
Greet guests courteously and explain specials or restaurant promotions.
Record guest orders, repeat them to confirm accuracy, and enter them into the Point of Sale system.
Retrieve orders from the kitchen, verify accuracy, and deliver them with appropriate condiments; orders may weigh up to 30 lbs.
Follow state, federal, and corporate requirements for serving alcoholic beverages.
Replenish beverages and check with guests to ensure satisfaction.
Promote and serve dessert items and specialty coffees upon request.
Use Point of Sale procedures to pre-check orders and close out checks.
Present checks promptly to guests.
Comply with attendance requirements and maintain regular availability for work.
Perform other job-related duties as assigned.
Maintain a professional appearance and manner, contribute to coworkers’ duties, and work as a team player.