AM Server

Sage Hospitality•North Bethesda, MD

1d•Onsite

About The Position

Under general supervision, the AM Server provides prompt and courteous food service to restaurant customers. The role involves taking and serving food and drink orders, accommodating customer requests, and remaining attentive throughout the dining experience while meeting or exceeding restaurant service standards. The server also completes opening and closing sidework, maintains cleanliness, handles guest checks and payments accurately, attends meetings, and responds to customer inquiries. The position requires a professional appearance and a friendly, courteous demeanor.

Requirements

High school education or equivalent.
At least 3 months of experience in a similar position.
Basic knowledge of customer service principles, food service functions, and restaurant and kitchen operations.
Knowledge of standard cash-handling procedures.
Fluency in oral and written English.
Ability to clearly see detailed guest checks, computer printouts, written instructions, and the restaurant in dimly lit conditions.
Manual coordination to operate buttons, grasp items, and balance and carry trays loaded with food and beverages.
Ability to lift, push, pull, and carry up to 50 pounds, including serving trays, carts, tables, chairs, and small equipment, up to 75% of the time.
Full range of mobility and ability to travel up to 300 feet regularly throughout the shift.
Ability to stand continuously during preparation, service, or expediting.
Moderate hearing ability to hear customers and supervisors and communicate with staff.
Excellent vision to verify that products are prepared appropriately.
Moderate comprehension and literacy to read use records and special requests.
Ability to multitask, follow verbal and written instructions, and communicate verbally and in writing.
Strong organization and attention to sound and visual details in crowded, noisy situations while handling multiple tasks.
Ability to use tact and understanding when addressing customer service problems, including stressful and highly emotional situations.

Responsibilities

Greet customers and take food and drink orders; serve orders and accommodate special needs or requests.
Remain attentive to customers throughout the dining experience and meet or exceed restaurant service standards.
Complete restocking and cleaning duties, including assigned opening and closing sidework.
Memorize menu items, recipes, and daily specials to answer questions and make recommendations.
Maintain cleanliness in the restaurant, waitstation, and kitchen service area in accordance with state and local health board requirements.
Control guest checks according to established procedures and legibly document required order information.
Receive customer payments and ensure guest checks and payment methods are accurate.
Attend all in-person pre-meal and departmental meetings.
Respond to customer inquiries and comments in person and by phone with timely, knowledgeable information.
Maintain a clean, professional appearance and a friendly, cheerful, courteous demeanor.
Perform other duties as assigned, requested, or deemed necessary by management.