Lona AM Server-1

HEI Hotels and Resorts•Fort Lauderdale, FL

7d•Onsite

About The Position

The AM Server provides superior customer service while maintaining a clean and attractive outlet for guests. The role involves welcoming customers, preparing and processing orders and payments accurately, addressing guest concerns, maintaining product-preparation standards, and keeping service areas clean and sanitized. The server also follows accounting procedures for payments and cash handling, balances the house bank at the end of the shift, and performs other related duties as assigned.

Requirements

Basic mathematical skills to operate a cash register, make change, total guest checks and the bank, prepare cash drops, total other charges, and understand portion sizes in relation to pricing.
Ability to operate a keyboard and follow Point of Sale procedures.
Ability to effectively handle and resolve conflict situations, such as an inaccurate check total.
Ability to sit and/or stand and work continually in confined spaces, with or without reasonable accommodation.
Effective verbal and written communication skills.
Ability to adapt communication style to different audiences, including supervisors, coworkers, and the public.

Responsibilities

Greet customers promptly with a friendly and sincere welcome, using a positive, clear speaking voice and listening to understand their requests.
Prepare customer orders accurately and efficiently as requested.
Ring guest checks correctly and close them using the appropriate payment method, such as cash, credit card, or house charge.
Ensure guest satisfaction and tactfully negotiate a resolution when a guest is dissatisfied.
Maintain the highest standards for product preparation.
Clean or sanitize work areas, utensils, equipment, service stations, and seating areas.
Follow accounting guidelines for receiving payments, verifying check totals, disbursing tips, and managing the cash drawer and house bank.
Balance the house bank at the end of the shift.
Retrieve the bank from the vault and return it after the shift to ensure accountability.
Follow attendance rules and be available to work regularly.
Perform other job-related duties as assigned.