Intern - Alumni Relationship Coordinator (Immediate Opening)

IDEA Public Schools • El Paso, TX

6d • Remote

About The Position

The Alumni Relationship Coordinator Intern supports IDEA’s mission by contributing to daily team operations, project execution, and administrative priorities while developing foundational professional skills in a collaborative environment. The role builds relationships with a portfolio of IDEA alumni and helps the assigned national manager of alumni affairs (alumni success coach) coordinate communication and coaching. The intern promotes the value of alumni success coaching and gathers information to help the alumni affairs team understand alumni progress toward college graduation and support needs.

This is a remote position based in Texas. Preference is given to candidates living in Austin, El Paso, Houston, Permian Basin (Midland/Odessa), Rio Grande Valley, San Antonio, or Tarrant County (Fort Worth), or candidates willing to relocate. Travel to IDEA training events or step-back may be required. Although the description calls the position full-time, compensation is $11 per hour for up to 15 hours per week.

Requirements

• Must be an IDEA Public Schools graduate.
• Be enrolled in an associate or bachelor's program and have completed at least 30 credit hours.
• Have 0–1 years of professional experience, including experience as an undergraduate student, in internships, or in part-time roles.
• Knowledge of Excel, PowerPoint, and Word.
• Strong customer service skills.
• Ability to manage multiple tasks.
• Ability to sit for extended periods without leaving the work area.
• Ability to work independently with minimal supervision.
• Ability to lift and carry or otherwise move 15 pounds occasionally.

Nice To Haves

• Experience with Salesforce and/or relationship management.
• Experience using Excel to read and analyze information and inform next steps.
• Experience setting and achieving ambitious personal and professional goals.
• Experience with higher education processes, including financial aid, student services, and academic advising.

Responsibilities

• Support the assigned team with daily operational, administrative, and project-related tasks.
• Organize, track, and maintain information relevant to team priorities.
• Prepare summaries, reports, presentations, or other materials to support team initiatives.
• Support special projects and follow-up activities as assigned.
• Use emails, texts, and calls to address alumni support needs and assess retention and completion risks.
• Schedule alumni coaching sessions by phone, in person, or virtually; manage Salesforce updates and calendar invitations.
• Build and maintain relationships with new and returning alumni, addressing undergraduate challenges with tailored solutions.
• Track undergraduate progress through calls, surveys, texts, and partner data, with a focus on FAFSA, semester registration, and regional programs.
• Participate in onboarding, including Alumni Relationship Coordinator Academy, monthly professional development, weekly KPI reviews, and peer sharing of best practices.

What This Job Offers

• Job Type: Full-time
• Career Level: Intern
• Education Level: Associate degree