Intern - Alumni Relationship Coordinator (Immediate Opening)

IDEA Public Schools • Weslaco, TX

17h • Remote

About The Position

The Alumni Relationship Coordinator Intern supports IDEA’s mission through day-to-day operations, project execution, and administrative work while developing foundational professional skills in a collaborative environment. The role builds relationships with a portfolio of IDEA alumni and helps an assigned national manager of alumni affairs, also called an alumni success coach, coordinate communication and coaching. The intern promotes the value of alumni success coaching and gathers information to help the alumni affairs team understand alumni progress toward college graduation and their support needs.

This is a full-time remote position based in Texas. Preference is given to candidates living in Austin, El Paso, Houston, the Permian Basin (Midland/Odessa), Rio Grande Valley, San Antonio, or Tarrant County (Fort Worth), or candidates willing to relocate. Travel to IDEA training events or step-back may be required. The role pays $11 per hour, up to 15 hours per week. Applications are reviewed on an ongoing basis until the position is filled.

Requirements

• Must be an IDEA Public Schools graduate.
• Must be enrolled in an associate or bachelor's degree program and have completed at least 30 credit hours.
• 0–1 years of professional experience, including experience as an undergraduate student, internships, or part-time roles.
• Knowledge of Excel, PowerPoint, and Word.
• Strong customer service skills.
• Ability to multitask.
• Must be able to sit for extended periods without leaving the work area.
• Must be able to work independently with minimal supervision.
• Must be able to occasionally lift, carry, or otherwise move 15 pounds.

Nice To Haves

• Experience with Salesforce and/or relationship management.
• Experience using Excel to read and analyze information and inform next steps.
• Experience setting and achieving ambitious personal and professional goals.
• Experience with higher education processes, including financial aid, student services, and academic advising.

Responsibilities

• Support the assigned team with daily operational, administrative, and project-related tasks.
• Organize, track, and maintain information relevant to team priorities.
• Prepare summaries, reports, presentations, and other materials for team initiatives.
• Support special projects and follow-up activities as assigned.
• Use email, text messages, and calls to address alumni support needs and assess retention and completion risks.
• Schedule alumni coaching sessions by phone, in person, or virtually; update Salesforce; and manage calendar invitations.
• Build and maintain relationships with new and returning alumni, addressing undergraduate challenges with tailored solutions.
• Track undergraduate progress through calls, surveys, texts, and partner data, with focus on FAFSA, semester registration, and regional programs.
• Participate in onboarding, including Alumni Relationship Coordinator Academy, monthly professional development, weekly KPI reviews, and peer best-practice sharing.

What This Job Offers

• Job Type: Full-time
• Career Level: Intern
• Education Level: Associate degree