Alterations - Store Support - Bellevue Square
About The Position
The Store Support employee assists customers by phone and at checkout with sales, returns, and other transactions while providing excellent customer service. The role keeps service quick, easy, and enjoyable by listening to customer needs and sharing product and fashion knowledge. Employees help keep the department and sales floor organized, clean, and stocked, and may support other store areas, including order fulfillment and order pick-up. The position requires working a flexible schedule based on business needs and performing physical activities such as frequent movement, bending, reaching, handling merchandise, and lifting items.
Requirements
- Ability to prioritize multiple tasks and customer requests in a fast-paced environment.
- Excellent communication and interpersonal skills.
- Strong organization and follow-through.
- Problem-solving ability.
- Computer proficiency and interest in learning new computer applications.
- Ability to work a flexible schedule based on business needs.
- Ability to move continuously for 6–8 hours per shift, including frequent bending, twisting, squatting, flexing, and reaching.
- Frequent use of hands for grasping, fine manipulation, pushing, and pulling.
- Ability to handle bulky and awkwardly shaped items, including reaching for and lifting items above the head.
- Ability to regularly lift up to 10 pounds and occasionally lift up to 25 pounds.
Responsibilities
- Assist customers over the phone and at checkout with sales, returns, and other transactions.
- Provide quick, easy, and enjoyable customer service by listening to customer needs and sharing fashion knowledge.
- Keep the department ready for customers by straightening, lightly cleaning, and restocking the cash wrap area and sales floor.
- Stay informed about key fashion trends and products to help customers make purchase decisions.
- Tell customers about upcoming events, Nordstrom gift cards, and the Nordstrom Rewards program.
- Support other store areas as needed, including order fulfillment and order pick-up.
Benefits
- Medical, vision, and dental coverage options
- Retirement benefits, including 401(k)
- Paid time away and PTO accruals
- Life insurance and disability coverage options
- Merchandise discount
- Employee Assistance Program (EAP) resources
- Holidays
- May be eligible for performance-based incentives or bonuses
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
