Alterations - Store Support - Bellevue Square

Nordstrom • Bellevue, WA

1d

About The Position

The Store Support employee provides customer service at the point of sale, assisting customers by phone and at checkout with sales, returns, and other transactions. The role supports a quick, easy, and enjoyable shopping experience by listening to customer needs, sharing fashion knowledge, and helping customers make purchase decisions. Employees maintain a runway-ready department by straightening, lightly cleaning, and restocking the cash wrap and sales floor, and may support order fulfillment and order pickup in other areas of the store.

Requirements

• Ability to prioritize multiple tasks and customer requests in a fast-paced environment.
• Excellent communication and interpersonal skills.
• Strong organization and follow-through.
• Problem-solving ability.
• Computer proficiency and interest in learning new computer applications.
• Ability to work a flexible schedule based on business needs.
• Ability to move continuously for 6–8 hours per shift, including frequent bending, twisting, squatting, flexing, and reaching.
• Frequent use of hands for grasping, fine manipulation, pushing, and pulling.
• Ability to handle bulky and sometimes awkwardly shaped items, including reaching and lifting items above the head.
• Ability to regularly lift up to 10 pounds and occasionally lift up to 25 pounds.

Nice To Haves

• Passion for fashion.
• Positive, energetic approach to work.
• Enjoyment of providing excellent customer service.

Responsibilities

• Assist customers by phone and at checkout with sales, returns, and other transactions while delivering excellent customer service.
• Listen to customer needs and provide a quick, easy, and enjoyable service experience.
• Maintain the department by straightening, lightly cleaning, and restocking the cash wrap area and sales floor.
• Stay informed about key fashion trends and products to help customers make purchase decisions.
• Tell customers about upcoming events, Nordstrom gift cards, and the Nordstrom Rewards program.
• Support other store areas, including order fulfillment and order pickup.

Benefits

• Medical, vision, and dental benefits.
• Retirement benefits, including 401(k).
• Paid time away and PTO accruals.
• Life insurance and disability insurance options.
• Merchandise discount.
• Employee Assistance Program (EAP) resources.
• Holidays.
• May be eligible for performance-based incentives or bonuses.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed