Seamstress

David's Bridal • Fayetteville, NC

8d • $14 - $17

About The Position

Alterations Specialists complete customer fittings and garment alterations to David’s Bridal standards and report to the Store Manager. They provide friendly, knowledgeable, and technically skilled customer service, represent the David’s Bridal brand, and support the store team in delivering a high-quality shopping experience. The role includes helping customers understand alteration and personalization services, advising on gown fit and customization, performing sewing and garment-care tasks, and ensuring altered garments meet quality standards before delivery.

The position also involves supporting customer flow, sales, inventory and cash-wrap processes, resolving customer concerns, and maintaining a clean, organized alterations room. Work includes interacting with customers in person, by phone, and through virtual chats. The posting describes this role as part-time and lists part-time benefits.

Requirements

• High school diploma or equivalent.
• 1–2 years of prior retail experience in an apparel or specialty-store environment.
• Prior sewing experience.
• Ability to perform fittings and sewing to David’s Bridal standards as needed.
• Ability to perform the physical demands described, including lifting or moving up to 10 pounds and using manual dexterity for sewing, garment care, POS tasks, and computer or phone use.

Nice To Haves

• Prior sewing experience in a bridal and/or special-occasion production environment is preferred.
• Prior experience with a computerized POS system is a plus.

Responsibilities

• Welcome customers by phone, virtual chat, and in person with friendly enthusiasm; communicate clearly, adapt communication style, solve problems, and resolve conflicts.
• Use store systems to manage customer flow and deliver a five-star customer experience.
• Maintain service levels and complete operational checklist tasks while meeting customers’ emotional and practical needs.
• Provide exceptional service to multiple customers at once and contribute to the store’s customer-service goals.
• Address customer concerns proactively and escalate or partner with the leadership team when appropriate.
• Explain alteration and personalization services and how alterations can perfect a dress for an event.
• Assist stylists in closing sales by consulting with customers about gown fit and customization.
• Maintain store standards and comply with the Dress Code Policy.
• Greet and escort alterations customers to and from appointments.
• Inspect altered, steamed, and pressed garments to confirm they are in pristine condition before delivery.
• Respond promptly to customer questions with product and service information and build relationships that support customer satisfaction and loyalty.
• Process special-order pickups and help maintain inventory and first-quality merchandise standards.
• Ensure alteration pricing follows company standards.
• Manage alterations, fittings, sewing, steaming, pressing, and spot cleaning to company standards.
• Resolve customer-service issues promptly and in accordance with company guidelines.
• Support cash-wrap procedures and process transactions accurately.
• Keep the alterations room clean and well-organized.
• Perform other duties and tasks assigned by store management.

Benefits

• Team bonus
• Referral incentive program
• Dream Maker discount after the first pay period
• Vision care
• Supplemental insurance: critical illness, hospital indemnity, and accidental injury
• 401(k) program
• Identity theft protection discount
• Home and auto insurance discounts
• Mobile discounts
• Legal benefits through MetLife Hyatt Legal Plans
• Pet insurance
• Competitive pay

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED