Seamstress

Davids Bridal•Pinole, CA

About The Position

Alterations Specialists complete fittings and alterations to David’s Bridal’s standards and report to the Store Manager. They provide friendly, knowledgeable, and technically skilled customer service, contribute to the store team, and represent the David’s Bridal brand. The role involves guiding customers through alterations and personalization options, assisting stylists with gown fit and customization, and delivering a high-quality service experience to multiple customers.

Requirements

High school diploma or equivalent.
One to two years of prior retail experience in an apparel or specialty store environment.
Prior sewing experience.
Ability to perform fittings and sewing to David’s Bridal standards.
Ability to lift and/or move up to 10 pounds.
Ability to use POS terminals, count money, steam garments, access computers, and make or receive telephone calls.
Ability to see up close and at a distance, use peripheral vision and depth perception, and look at, read, and use computers, electronic devices, and phones for extended periods.

Nice To Haves

Prior sewing experience in a bridal and/or special occasion production environment.
Prior experience with a computerized POS system.

Responsibilities

Welcome customers by phone, virtual chat, and in person with friendly enthusiasm; communicate clearly, adapt to customer needs, solve problems, and resolve conflicts.
Use systems to manage customer flow and deliver a five-star customer experience.
Maintain service levels by being prepared, welcoming, meeting customer needs, completing operational checklist tasks, and attending to customers’ emotional and practical needs.
Provide exceptional service to multiple customers at once and contribute to the store’s customer-service goals.
Address customer concerns proactively, escalating issues and partnering with the leadership team when appropriate.
Explain how alterations can help perfect a dress for an event and promote alteration services and personalization options.
Assist stylists in closing sales by advising customers about gown fit and customization.
Maintain store standards and comply with the Dress Code Policy.
Greet and escort alterations customers to and from appointments.
Inspect altered, steamed, or pressed garments to verify their condition before delivery to customers.
Respond promptly to customer questions with product and service information and build long-term customer relationships.
Process special-order pickups and support inventory management and merchandise quality standards.
Ensure alteration pricing meets company standards.
Manage alterations, fittings, sewing, steaming, pressing, and spot cleaning according to company standards.
Resolve customer-service issues promptly and in accordance with company guidelines.
Support cash-wrap activities and process transactions accurately.
Keep the alterations room clean and organized.
Perform other duties as assigned by store management.