Seamstress

David's Bridal • Lexington, KY

8d • $15 - $19

About The Position

Alterations Specialists complete fittings and garment alterations to David’s Bridal standards and report to the Store Manager. They provide friendly, knowledgeable customer service and technical expertise, contribute to the store team, and represent the David’s Bridal brand. The role involves serving multiple customers, advising on fit and customization, promoting alteration and personalization services, and helping stylists close sales. Specialists perform sewing, fittings, steaming, pressing, and spot cleaning, while inspecting garments for quality before delivery. They also support store operations, inventory management, transactions, and maintenance of a clean, organized alterations room.

Requirements

• High school diploma or equivalent.
• 1–2 years of prior retail experience in an apparel or specialty store environment.
• Prior sewing experience required, preferably in a bridal or special-occasion production environment.

Nice To Haves

• Prior experience with a computerized POS (Point of Sale) system.

Responsibilities

• Welcome customers by phone, virtual chat, and in person with friendly enthusiasm; communicate clearly, solve problems, and resolve conflicts.
• Use store systems to manage customer flow and deliver a five-star customer experience.
• Maintain service levels and complete operational checklist tasks while meeting customers’ practical and emotional needs.
• Provide exceptional service to multiple customers and contribute to the store’s customer-service goals.
• Address customer concerns proactively and escalate issues to leadership when appropriate.
• Explain how alterations can perfect a dress for an event and promote alteration services and personalization options.
• Assist stylists with closing sales by consulting customers on gown fit and customization.
• Maintain store standards and comply with the Dress Code Policy.
• Greet and escort alterations customers to and from appointments.
• Inspect altered, steamed, or pressed garments to ensure they meet quality standards before customer delivery.
• Respond promptly to customer questions with product and service information; build customer relationships and loyalty.
• Process special-order pickups and support inventory management and merchandise quality standards.
• Ensure alteration pricing follows company standards.
• Manage alterations, fittings, sewing, steaming, pressing, and spot cleaning to company standards.
• Resolve customer-service issues swiftly and in accordance with company guidelines.
• Support cash-wrap behaviors and process transactions accurately.
• Keep the alterations room clean and well organized.
• Perform other duties and tasks assigned by store management.

Benefits

• Rewarding environment and competitive pay
• Team bonus
• Dayforce Wallet – early pay access
• Referral incentive program
• Dream Maker discount after the first pay period
• Vision care
• Supplemental insurance: critical illness, hospital indemnity, and accidental injury
• 401(k) program
• Identity theft protection discount
• Home and auto insurance discounts
• Mobile discounts
• Legal benefits through MetLife Hyatt Legal Plans
• Pet insurance

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED