Seamstress

David's Bridal • El Paso, TX

8d • $14 - $17

About The Position

Alterations Specialists complete fittings and garment alterations to David’s Bridal standards and report to the Store Manager. They provide friendly, knowledgeable, technically skilled service and represent the David’s Bridal brand as members of the store team. The role combines sewing and garment care with customer service, sales support, and store operations, helping customers achieve the fit and customization they want for their event.

The position involves serving multiple customers, managing appointments and customer flow, promoting alteration and personalization services, and ensuring garments are inspected and delivered in pristine condition. Specialists also support transactions, inventory processes, and a clean, organized alterations room. The posting describes physical activities including standing, walking, sitting, reaching, climbing stairs, bending, kneeling, sewing, and lifting or moving up to 10 pounds.

The listed benefits are identified as Part Time Benefits. The posting does not explicitly state the employment type for this specific role; per the applicable instruction, it is treated as full-time.

Requirements

• High school diploma or equivalent degree.
• 1–2 years of prior retail experience in an apparel or specialty store environment.
• Prior sewing experience.
• Ability to perform fittings and sewing to David’s Bridal standards as needed.
• Ability to lift and/or move up to 10 pounds.
• Ability to perform the described physical activities, including standing, walking, sitting, reaching, climbing stairs, bending, twisting, kneeling, crouching, or crawling, and moving throughout the store.
• Manual dexterity for sewing, fittings, point-of-sale tasks, money handling, steaming garments, computer use, and telephone calls.
• Ability to see up close and at a distance, use peripheral vision and depth perception, and use computers, electronic devices, and phones for extended periods.

Nice To Haves

• Sewing experience in a bridal and/or special occasion production environment is preferred.
• Prior experience with a computerized POS (Point of Sale) system is a plus.

Responsibilities

• Welcome customers by phone, virtual chat, and in person with genuine, friendly enthusiasm; communicate clearly, adapt to customers, solve problems, and resolve conflict.
• Use store systems to manage customer flow and deliver a five-star customer experience.
• Maintain service levels and complete operational checklist tasks while meeting customers’ emotional and practical needs.
• Provide exceptional service to multiple customers and contribute to the store’s customer-service goals.
• Address customer concerns proactively and escalate or partner with the leadership team when appropriate.
• Explain how alterations can perfect a dress for an event and promote alteration services and personalization options.
• Assist stylists in closing sales by advising customers on gown fit and customization.
• Maintain store standards and comply with the Dress Code Policy.
• Greet and escort alterations customers to and from appointments.
• Inspect altered, steamed, or pressed garments to verify quality and pristine condition before delivery.
• Respond promptly to customer questions with product and service information.
• Build long-term customer relationships to improve satisfaction and loyalty.
• Process special-order pickups and support inventory management and merchandise quality standards.
• Ensure alteration pricing follows company standards.
• Manage alterations, fittings, sewing, steaming, pressing, and spot cleaning according to company standards.
• Resolve customer service issues promptly and in accordance with company guidelines.
• Support cash-wrap procedures and process transactions accurately.
• Keep the alterations room clean and well organized.
• Perform other duties and tasks assigned by store management.

Benefits

• Rewarding environment and competitive pay
• Team bonus
• Dayforce Wallet early-pay access
• Referral incentive program
• Dream Maker discount after the first pay period
• Vision care
• Supplemental critical illness, hospital indemnity, and accidental injury insurance
• 401(k) program
• Identity theft protection discount
• Home and auto insurance discounts
• Mobile discounts
• Legal benefits through MetLife Hyatt Legal Plans
• Pet insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED