Seamstress

David's Bridal•North Olmsted, OH

8d•$15 - $19

About The Position

Alterations Specialists complete customer fittings and garment alterations to David’s Bridal standards and report to the Store Manager. They provide friendly, knowledgeable, technically skilled service, support the store team, and represent the David’s Bridal brand. The role involves helping customers with garment fit and customization, completing alterations and related garment care, and contributing to a positive shopping experience and the store’s customer-service goals. The position also supports store operations, including customer-flow management, transactions, inventory tasks, maintaining store and alterations-room standards, and resolving customer concerns. The job description lists a high school diploma or equivalent, 1–2 years of prior retail experience in an apparel or specialty-store environment, and prior sewing experience as requirements. Prior computerized POS experience is a plus.

Requirements

High school diploma or equivalent degree.
1–2 years of prior retail experience in an apparel or specialty-store environment.
Prior sewing experience required, preferably in a bridal and/or special-occasion production environment.
Ability to sew and perform fittings to David’s Bridal standards.
Ability to perform the listed physical tasks, including standing, walking, sitting, reaching, climbing stairs, bending, twisting, kneeling, crouching, or crawling; moving throughout the store; and lifting or moving up to 10 pounds.
Manual dexterity to use POS terminals, count money, steam garments, access computers, handle calls, sew, and perform fittings.
Ability to see near and far, use peripheral vision and depth perception, and use computers, electronic devices, and phones for extended periods.

Nice To Haves

Prior experience with a computerized POS (Point of Sale) system.

Responsibilities

Welcome customers by phone, virtual chat, and in person; communicate clearly, adapt service to customer needs, solve problems, and resolve conflict.
Use store systems to manage customer flow and deliver a five-star customer experience.
Maintain service levels by completing operational checklist tasks and addressing customers’ emotional and practical needs.
Provide exceptional service to multiple customers and contribute to the store’s customer-service goals.
Address customer concerns proactively, escalating issues and partnering with the leadership team when appropriate.
Explain alteration and personalization services and how alterations can help perfect a dress for an event.
Assist stylists in closing sales by consulting with customers about gown fit and customization.
Maintain store standards and comply with the dress code policy.
Greet and escort alterations customers to and from appointments.
Inspect altered, steamed, and pressed garments to verify their condition before delivery.
Respond promptly to customer questions with product and service information; build customer relationships and loyalty.
Process special-order pickups and maintain inventory standards for merchandise.
Ensure alteration pricing follows company standards.
Manage alterations, fittings, sewing, steaming, pressing, and spot cleaning to company standards.
Resolve customer-service issues promptly and in accordance with company guidelines.
Support cash-wrap processes and accurately process transactions.
Keep the alterations room clean and well organized.
Perform other duties and tasks assigned by store management.

Benefits

Competitive pay
Team bonus
Dayforce Wallet – get paid early
Referral incentive program
Dream Maker discount after the first pay period
Vision care
Supplemental insurance options: critical illness, hospital indemnity, and accidental injury
401(k) program
Identity theft protection discount
Home and auto insurance discounts
Mobile discounts
Legal benefits through MetLife Hyatt Legal Plans
Pet insurance